Empathy & the Client Perspective with Heather Prendergast

Empathy & the Client Perspective with Heather Prendergast

In this episode, host Beckie Mossor, RVT, talks with Heather Prendergast, RVT, CVPM, SPHR, about empathy. Heather discusses how we should try to put ourselves in our clients’ shoes to understand their veterinary experience and how doing so can make us better. She also shares the key question to maintaining empathy toward our clients and their decisions: why.

Brought to you by Claro® (florfenicol, terbinafine, mometasone furoate) Otic Solution, the only one-dose treatment for canine otitis externa.

CAUTION: Federal (U.S.A.) law restricts this drug to use by or on the order of a licensed veterinarian. CONTRAINDICATIONS: Do not use in dogs with known tympanic membrane perforation. CLARO® is contraindicated in dogs with known or suspected hypersensitivity to florfenicol, terbinafine hydrochloride, or mometasone furoate.

Full Prescribing Information: https://bit.ly/33Ceugu

Contact us:

  • Podcast@briefmedia.com

Where to find us:

  • Cliniciansbrief.com/podcasts
  • Facebook.com/clinciansbrief
  • Twitter: @cliniciansbrief
  • Instagram: @clinicians.brief

The Team:

  • Beckie Mossor, RVT - Host
  • Alexis Ussery - Producer & Digital Content Coordinator
  • Randall Stupka - Podcast Production & Sound Editing
  • Michelle Munkres - Senior Director of Content

Episoder(370)

Veterinary Breakroom: Are You the Vet in Everyone’s Contact List?

Veterinary Breakroom: Are You the Vet in Everyone’s Contact List?

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27 Apr 22min

Pharmacokinetics 101 for Veterinarians With Dr. Davis

Pharmacokinetics 101 for Veterinarians With Dr. Davis

In this episode, host Alyssa Watson, DVM, welcomes Jennifer L. Davis, DVM, PhD, DACVIM (LA), DACVCP, to discuss her recent Clinician’s Brief article, “Pharmacokinetics 101 for Veterinarians.” Dr. Davi...

20 Apr 57min

Veterinary Breakroom: Will Residency Quotas Fix Rural Veterinary Shortages?

Veterinary Breakroom: Will Residency Quotas Fix Rural Veterinary Shortages?

Welcome to the Veterinary Breakroom! Join Alyssa Watson, DVM, and Beth Molleson, DVM, as they discuss pressing issues impacting the veterinary profession. In this episode, Dr. Alyssa, an ISU CVM gradu...

13 Apr 18min

How to Perform Autotransfusion in Veterinary Medicine With Dr. Musulin

How to Perform Autotransfusion in Veterinary Medicine With Dr. Musulin

In this episode, host Alyssa Watson, DVM, is joined by Sarah Musulin, DVM, DACVECC, to discuss her recent Clinician’s Brief article, “How to Perform Autotransfusion in Veterinary Medicine.” Dr. Musuli...

6 Apr 37min

Veterinary Breakroom: Should Veterinary Pharmacy Become a Specialty?

Veterinary Breakroom: Should Veterinary Pharmacy Become a Specialty?

Welcome to the Veterinary Breakroom! Join Alyssa Watson, DVM, and special guests Gigi Davidson, BSPharm, DICVP, FACVP, FSVHP, and Erica Wassack, PharmD, DICVP, FSVHP, as they discuss an exciting devel...

23 Mar 25min

Chronic Pancreatitis in Dogs With Dr. Cridge

Chronic Pancreatitis in Dogs With Dr. Cridge

In this episode, host Alyssa Watson, DVM, welcomes back Harry Cridge, MVB, MS, PG Cert Vet Ed, DACVIM (SAIM), DECVIM-CA, FHEA, MRCVS, to discuss his recent Clinician’s Brief article, “Chronic Pancreat...

16 Mar 38min

Veterinary Breakroom: Vaccine Hesitancy in Vet Med

Veterinary Breakroom: Vaccine Hesitancy in Vet Med

Welcome to the Veterinary Breakroom! Join Alyssa Watson, DVM, and Beth Molleson, DVM, as they discuss pressing issues impacting the veterinary profession. In this episode, Dr. Alyssa and Dr. Beth dive...

9 Mar 19min

Diagnosis & Management of Dogs With Lyme Borreliosis With Dr. Sykes

Diagnosis & Management of Dogs With Lyme Borreliosis With Dr. Sykes

In this episode, host Alyssa Watson, DVM, welcomes Jane E. Sykes, BVSc(Hons), PhD, MPH, MBA, FNAP, DACVIM (SAIM), to discuss her recent Clinician’s Brief article, “Diagnosis & Management of Dogs With ...

2 Mar 40min

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