Nathaniel Ru (sweetgreen) | Expanding the Customer Experience Through Technology and Automation
The CMO Podcast14 Jun 2023

Nathaniel Ru (sweetgreen) | Expanding the Customer Experience Through Technology and Automation

Today's guest on The CMO Podcast is Nathaniel Ru, Co-founder and Chief Brand Officer of sweetgreen, the fast-casual restaurant chain that serves creative, healthy salads. Fueled by the movement to reimagine fast food for a new era, sweetgreen's core values guide their actions and they aim to empower their customers, team members and partners to be a positive force on the food system.

In 2007, Nathaniel founded the company in Washington, D.C., with two classmates from Georgetown University. Sixteen years later, the three are still running the company today–now with about 200 restaurants and 5000 associates. In 2021, sweetgreen went public, with a market cap of roughly $1 billion at the time of this recording.

Born and raised in Los Angeles, Nathaniel is the son of immigrant, entrepreneurial parents: his mother has Mexican heritage, and his father is Chinese. Within three months of graduating from Georgetown University, he and his co-founders had opened the first Sweetgreen on M street in Georgetown.

On this episode, Nathaniel and Jim talk about how brands can work to make the overall customer experience better through technology and automation. Over the course of his career at sweetgreen, Nathaniel has learned how to build a brand with strong customer loyalty and facilitate a fantastic internal culture at the company.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Episoder(417)

Marketing to Generations: Gen X and Boomers with Brent Rivard (Geezer Creative)

Marketing to Generations: Gen X and Boomers with Brent Rivard (Geezer Creative)

If you think the biggest growth opportunity in marketing is Gen Z, Millennials, or Gen Alpha, this episode may change your mind. We kick off a special monthly series focused on how marketers approach ...

1 Apr 47min

Diana Haussling (hello Products) | Leadership Lessons from a CMO Turned CEO

Diana Haussling (hello Products) | Leadership Lessons from a CMO Turned CEO

More and more CMOs are ascending to the CEO role. Starbucks, Hinge, Revlon, Avon, and Brinker International are all companies that have elevated former CMOs to CEO.Joining Jim this week is a guest who...

24 Mar 57min

Kofi Amoo-Gottfried (DoorDash) | The DoorDash Super Bowl Bet That Changed Everything

Kofi Amoo-Gottfried (DoorDash) | The DoorDash Super Bowl Bet That Changed Everything

What does it take to build a brand that cuts through the noise in a world where most people are trying to ignore you?Jim’s guest this week is Kofi Amoo-Gottfried, Chief Marketing Officer at DoorDash, ...

18 Mar 59min

Sofia Hernandez (TikTok) | The Future of Marketing Belongs to the Curious

Sofia Hernandez (TikTok) | The Future of Marketing Belongs to the Curious

If culture moves at the speed of TikTok, then today’s CMO has to move just as fast. This week, Jim is joined by Sofia Hernandez, Global Head of Business Marketing and Commercial Partnerships at TikTok...

11 Mar 54min

Lara Balazs (Adobe) | The Golden Age of Creativity

Lara Balazs (Adobe) | The Golden Age of Creativity

To kick off Women’s History Month, Jim welcomes Lara Balazs, the Chief Marketing Officer and EVP of Global Marketing at Adobe. A company at the center of creativity, transformation and technology. Fou...

4 Mar 54min

Conny Kalcher (Zurich Insurance) | Reinventing Insurance Through Empathy

Conny Kalcher (Zurich Insurance) | Reinventing Insurance Through Empathy

What does it take to revitalize a 150-year-old company? Jim’s guest this week, Conny Kalcher, has done it twice. First at LEGO during its historic turnaround, and now at Zurich Insurance as their Grou...

25 Feb 1h

The Super Bowl Advertiser RoundUp with Gary Vaynerchuk

The Super Bowl Advertiser RoundUp with Gary Vaynerchuk

This week we return with one of our most anticipated episodes of the year…the 8th annual Super Bowl Advertiser Roundtable. As is tradition, Jim is joined by Gary Vaynerchuk to welcome a collection of ...

10 Feb 1h

Expedia × Profound | Competing in an AI-Driven Search World // With James Cadwallader and Daniel Shin Un Kang

Expedia × Profound | Competing in an AI-Driven Search World // With James Cadwallader and Daniel Shin Un Kang

We’re living through one of the biggest shifts in the internet since it began: a move from building content for people to building content for machines, on behalf of people. On this week’s episode, Ji...

4 Feb 1h 1min

Populært innen Business og økonomi

lydartikler-fra-aftenposten
stopp-verden
dine-penger-pengeradet
rss-penger-polser-og-politikk
e24-podden
rss-borsmorgen-okonominyhetene
pengesnakk
utbytte
pengepodden-2
tid-er-penger-en-podcast-med-peter-warren
livet-pa-veien-med-jan-erik-larssen
finansredaksjonen
morgenkaffen-med-finansavisen
rss-markedspuls-2
lederpodden
okonomiamatorene
liberal-halvtime
rss-politisk-preik
rss-pa-konto
stormkast-med-valebrokk-stordalen