97. How This Host Uses the 5 Senses and Love Languages to Elevate Guest Experience - Interview with Tyann Marcink

97. How This Host Uses the 5 Senses and Love Languages to Elevate Guest Experience - Interview with Tyann Marcink

Welcome, and thanks for checking in today to No Vacancy The Podcast! On this week's episode: In this episode, Tyann Marcink Hammond, Queen of Guest Experience for Touch Stay digital guidebooks and Founder of Branson Family Retreats and Missouri Haus vacation rentals talks about her journey into the property space and her work in improving guest experience along her career. Tyann goes into detail about her varied property portfolio, and her part in Touch Stay, delving into the upgrades and features the service brings to property management. The conversation also covers Tyann's effective communication model with guests and her approach to addressing services like cleanliness and transparency. Lastly, Tyann explains how hosting can appeal to guests’ five senses and love languages to enhance their stay, thus increasing the chance of positive reviews and longer booking times. AITAH for leaving tape on almost every inch in the property? Thank you to my sponsors! Turno - Complete a turnover and get a $150 Amazon gift card! HostGPO - Get 3 months of HostGPO for free! Hospitable - Get 25% off for 3 months! Connect with Tyann https://www.instagram.com/tyannmarcink https://www.linkedin.com/in/tyannmarcink https://tiktok.com/@tyannmarcink https://twitter.com/tyannmarcink https://tyannmarcink.com Touch Stay https://www.linkedin.com/company/touch-stay https://www.instagram.com/touchstaywelcome https://www.tiktok.com/@touchstay https://twitter.com/touchstay https://touchstay.com Branson Family Retreats https://www.instagram.com/bransonfamilyretreats https://tiktok.com/@bransonfamilyretreats https://bransonfamilyretreats.com Missouri Haus https://www.instagram.com/missourihaus https://tiktok.com/@missourihaus https://missourihaus.com Connect: Show Notes | Start Your Airbnb Instagram Podcast Producer: Kelsey Tran | kelsey@hospitality.fm Learn more about your ad choices. Visit megaphone.fm/adchoices

Episoder(202)

181. Guests are Picking Hotels. Here’s How to Win Them Back. Interview with Bellhopt

181. Guests are Picking Hotels. Here’s How to Win Them Back. Interview with Bellhopt

Today on the podcast you’ll get to hear from the cofounders of Bellhopt, Alexander Ali and Milad Ghods. Bellhopt is a technology platform that’s bridging the gap between hotel-worthy concierge service...

25 Mar 38min

180. Why Turnkey Isn't Really Turnkey - Interview with Dawn Asher

180. Why Turnkey Isn't Really Turnkey - Interview with Dawn Asher

This week we get to hear from Dawn Asher again, who you'll remember from episode 150. Dawn is the Founder & Creative Director of The Olive Jar, a vacation rental Experiential Marketing studio that hel...

18 Mar 58min

179. Using AI to DOUBLE Your STR Revenue?! Interview with Matt Sanderson

179. Using AI to DOUBLE Your STR Revenue?! Interview with Matt Sanderson

This week we bring back Matt Sanderson, who you'll remember from episodes 99 and 152. Matt is the CEO and cofounder of strIQ, which was created to help investors filter through properties actively for...

11 Mar 1h

178. Struggling with Low Vacancy? This CEO Just Solved That - Interview with PadSplit’s Atticus LeBlanc

178. Struggling with Low Vacancy? This CEO Just Solved That - Interview with PadSplit’s Atticus LeBlanc

This week we’re talking about a topic that I’ve been more and more interested in… private room rentals! PadSplit CEO Atticus LeBlanc joins me to discuss how pivoting from STR, MTR or long term rentals...

4 Mar 45min

177. My Birth Story! Baby #4, Having a VBAC, Homeschooling, and Balancing Career

177. My Birth Story! Baby #4, Having a VBAC, Homeschooling, and Balancing Career

Hi friends – Dropping a solo episode today to share all the details of my birth story and adjusting to life with 4 kids in 5 years. No real estate or STR content today, but if you're into birth st...

28 Jan 37min

176. How this CEO Manages 200+ International Listings While Living in South America - Interview with Tim Hubbard

176. How this CEO Manages 200+ International Listings While Living in South America - Interview with Tim Hubbard

On this episode of No Vacancy, we’re joined by Tim Hubbard, founder of Corzly Management and host of the STR Riches podcast. Tim shares how he achieved financial freedom through his own short-term ren...

14 Jan 49min

175. STOP Owing Taxes on Your Real Estate Gains! Interview with Ryan Bakke

175. STOP Owing Taxes on Your Real Estate Gains! Interview with Ryan Bakke

This week we bring Ryan Bakke back on the podcast AGAIN (I'm losing count but I think this was round 5?!). Ryan is a CPA who specializes in real estate tax strategy, and this week I BEGGED him to come...

17 Des 202556min

174. Buying a Second Home BEFORE Your Primary?! Interview with Katie Cline

174. Buying a Second Home BEFORE Your Primary?! Interview with Katie Cline

Katie Cline is back! You loved her from episode 115 (in fact, that was one of my top listened to episodes of all time!), so I knew we were due for another dose of Katie. She just launched her new podc...

10 Des 202553min

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