Cheating Casinos for Millions: Casino Table Game Protection

Dennis Conrad, Lifetime Achievement Award winner in Casino Marketing and Founder of Raving Consulting, has spent over 5 decades impacting the industry with his innovative approach and keen business perception. In this interview with Craig Shacklett, URComped CEO, Conrad reflects on his journey- how he climbed the ranks, made pivotal career shifts, and built Raving Consulting. Dennis has always been driven by a passion for creating value and seizing new opportunities. He also shares insights on the power of networking, the importance of strong leadership, and more. As a Lifetime Achievement Award recipient, Dennis offers invaluable wisdom for entrepreneurs, marketers, and anyone looking to grow within the industry. Topics Discussed: – Dennis Conrad’s journey from a casino dealer to an industry leader – Advancing through the casino ranks by embracing new opportunities – The creation of Raving Consulting – Conferences and the importance of networking – Impact of education value of good speakers on the podium – How the right staff can expedite the growth of the company – Dennis Conrad’s content and creation method – Conrad’s career milestones, industry contributions, and accolades – The people and mentors who have shaped his career – The decision-making process behind selling Raving – His essential advice for aspiring entrepreneurs – His methodology ex “Build value before asking for value. – “Build value before asking for value” Learn More: https://trio360.vip/from-dealer-to-lifetime-achievement-winner-dennis-conrads-journey-video/

9 Apr 1h 5min

In this Casino Innovators interview, Angel Espino, Principal and Creative Director of Casino Gaming Development, sits down with URComped CEO, Craig Shacklett to discuss the world of casino game creation. Espino shares his journey into the industry, the secrets behind successful game ideas, and what it takes to develop a game that captures both players' interest and operators' approval. They dive into the key factors that make a field test successful, how gaming developers get paid, and the long-term vision for game innovation. Plus, Espino gives an in-depth explanation of his newest creation, 5 Card Pai Gow, breaking down the rules and strategy behind this exciting new twist on a classic game. Topics Discussed: - Casino Gaming Development - How Espino got started creating games - Winning ideas - Advantage in experience - What do operators look for in new games - Long term goals for gaming developers - What makes a field test successful - How do gaming developers get paid - 5 Card Pai Gow - How to play 5 card Pai Gow Learn More from Casino Marketing University: https://trio360.vip/casino-innovators-5-card-pai-gow-with-casino-gaming-development-video/ Learn about Casino Gaming Development: https://www.casinogamingdevelopment.com/  Check out these NEW games: 3 Shot Poker: https://casinogamingdevelopment.herokuapp.com/threeshotpoker Pocket Rockets & Ace Buster: https://casinogamingdevelopment.herokuapp.com/pocketrocketsbj  5 Card Pai Gow: https://casinogamingdevelopment.herokuapp.com/paigow BBQ Baccarat: https://casinogamingdevelopment.herokuapp.com/bbqbaccarat In this Innovators Interview Series: The casino industry has massive amounts of hidden gems as you dig deeper. There are endless opportunities for innovations to improve this niche area and we are looking to unveil them. We're talking Marketing, Slot Software, Security, Hospitality, Finance, Entertainment, and more!

7 Apr 42min

In this episode of Casino Innovators, we dive into the dynamic world where music meets marketing with Nathan Green, CEO and co-founder of New Level Radio. Specializing in customized music, messaging, and marketing for the gaming and hospitality industry, New Level Radio helps casinos curate a specialized atmosphere from their playlists and promotions. Nathan shares how he started the company, why New Level Radio stands out, the onboarding process, music licensing, and more with URComped CEO, Craig Shacklett Topics Discussed: - What does New Level Radio do - Why is gaming / hospitality the perfect client for New Level Radio - How did Nathan Green start New Level Radio - New Level Radio's differentiation - How New Level Radio brings value to casinos - What does the selling process and onboarding process look like - Music licenses / avoid infringement - Product expansion into public relations and marketing Learn more: https://trio360.vip/casino-innovators-marketing-through-music-with-new-level-radio/

31 Mar 22min

Inventor of Double 4 More Blackjack, Zach Brownson, joins URComped CEO, Craig Shacklett, for our Casino Innovators Interview Series to talk about their new table game, which won 2025 Best New Table Game of the Year! In this engaging conversation, they explore the journey from concept to casino floor, diving into the inspiration behind Double 4 More Blackjack, the rigorous testing and mathematical calculations involved, and the challenges of bringing a new game to market. They also break down gameplay mechanics, dealer training, and what it takes to successfully pitch a new casino game. Reach out to House Way Gaming to learn more: https://housewaygaming.com/ Topics Discussed: – How do you play Double 4 More Blackjack? – The house and player edge of Double 4 More – Where did the idea for Double 4 More come from? – Testing process for new table games – Determining math for casino games – Push 22 concept and alterations – Process of training dealers on Double 4 More – What does pitching a new casino game look like? – How often do casinos evaluate new games? – Perks of being voted “Best New Table Game” Learn more: https://trio360.vip/casino-innovators-double-4-more-blackjack-best-new-table-game-2025-video/

25 Mar 18min

In this interview, Jim Sulima, Director of Player Development at Rocky Gap Casino Resort, discusses with URComped CEO, Craig Shacklett, the strategies and best practices for fostering meaningful connections with players, from crafting the right pitch for new guests to ensuring effective follow-up cadences. We’ll explore the nuances of communication, including topics to avoid, handling player comparisons of offers, and maintaining gaming transparency. Additionally, Sulima will provide insights into keeping conversations purposeful and goal-driven while enhancing player loyalty in an increasingly competitive market. Message Jim Sulima on LinkedIn to access the free course: https://www.linkedin.com/in/jimsulima/ Topics Discussed: – Communication with VIP players – Pitch and strategy with new guests – Determining a follow up cadence – What topics should hosts avoid with players – How to handle players comparing offers – Gaming transparency with offers and play level – Keeping conversations effective with goals Learn more: https://trio360.vip/building-player-relationships-in-the-digital-age-jim-sulima-interview-video/ Join iGaming Sports Betting VIP group: https://www.skool.com/igamingsports-betting-vip-2296

18 Mar 20min

Nick Ippolito, Player Development Mentor AKA "The Host Whisperer," has returned from the Philippines' Solaire Resorts with some incredible insights on this international casino's operation and their exceeding example in customer service. Ippolito digs into the delicate balance of player development sales tactics, the world of VIP casino salons, and the differences of casino operations in the Philippines with URComped CEO, Craig Shacklett. From navigating the sales approaches across different cultures to managing elite customer experiences, we uncover the key strategies behind high-level casino hospitality and more in this 'Cocktails at the Tangiers' episode. Topics Discussed: - Philippines casinos - Private VIP salons in casinos - Aggressive approach in different cultures - Customer service teams - Salon operations with junkets - Communication in sales - Tactics and service - Celebrating customer service - Ippolito's Japan experience Learn more: https://trio360.vip/takeaways-from-the-philippines-casinos-cocktails-at-the-tangiers-nick-ippolito-interview/

12 Mar 26min

In the fast-growing world of iGaming and sports betting, VIP hosting is now a major component. In this interview we discuss the importance of building relationships in a virtual environment, how it differs from traditional player development, the unique ways hosts can enhance the player experience, and more. Jim Sulima, Director of Player Development at Rocky Gap Casino Resort, discusses with URComped CEO, Craig Shacklett, how iGaming comps are structured, the crossover between sports betting and online casino play, and uncovers key strategies for maximizing player engagement. Message Jim Sulima on LinkedIn to access the free course: https://www.linkedin.com/in/jimsulima/ Topics discussed: - Where is hosting for iGaming and sports betting today? - How is hosting iGaming players different then traditional player development? - What level of iGaming player gets a VIP host? - Building relationships with iGaming players - What can hosts do for iGaming players? - What are iGaming comps based on? - What is the crossover between sports betting and iGaming? - How do iGaming events work? - Using previous relationships to build your player network - Increasing local relationships in regional markets - iGaming, sports betting, and VIP hosting course Learn more: https://trio360.vip/vip-hosting-for-igaming-and-sports-betting-jim-sulima-interview/ Join iGaming Sports Betting VIP group: https://www.skool.com/igamingsports-betting-vip-2296

4 Mar 14min

When it comes to standing out in the competitive Las Vegas market, Ellis Island Casino has built a reputation for its strong customer connections, creative promotions, and a commitment to evolving with the needs of its guests. As a family-owned casino, Ellis Island brings a unique approach to hospitality, offering a more personal and engaging experience that keeps customers coming back. In this interview with Nik Fava, Ellis Island’s Director of Casino Marketing, we’ll explore what makes Ellis Island Casino different, from the challenges and benefits of being family-owned to the innovative promotions that drive customer loyalty. Fava also discusses with URComped CEO, Craig Shacklett, how the casino evaluates new amenities, measures the success of its marketing efforts, and adapts to ongoing renovations and expansions. Plus, we’ll get expert insights on how loyalty programs can enhance events and what strategies casino marketers should consider in today’s fast-changing industry. Topics Discussed: – What is Ellis Island Casino like? – How is working with a family-owned casino different? – Brand differentiation in competitive markets – What unique promotions have been successful for Ellis Island Casino? – Customer loyalty through promotions – Customer loyalty through interactions – Determining which amenities are best to invest in for your brand – What renovations are happening at Ellis Island? – How does marketing change according to new additions? – Evaluating promotions to determine success – Loyalty program inclusion in events – Advice for casino marketers Learn more: https://trio360.vip/loyalty-promotions-and-brand-differentiation-insights-from-ellis-island-casino/

4 Mar 33min