Customer Service Personnel and "No Sticker For You"

Ray & Joe offer first hand experience on how to best deal with customer service agents, report on a disastrous engine recall from VW, then take a call from a listener who rants over a Fed Ex delivery. Wrapping up the hour, a story about how a cars computer may very well do your oil changes for you in the future, and a "No Sticker For You" segment covering catalytic converter codes.