How To Teach A Dispatcher To Cover Loads Without Guesswork | Episode 336
Most brokers don’t stall because they can’t sell—they stall because they’re stuck doing ops and don’t know how to train help without losing quality. This episode breaks down how to hire and train a di...
27 Mar 1h 4min
"Cash App Me The Money And Trust Me Bro" | Final Mile 135
Nate Cross & Ben Kowalski answer your freight brokering questions and discuss: 💸 Getting Paid via Cash App? Is it normal or a red flag for carriers? 📊 Best Way to Find Loads? Are load boards enough ...
24 Mar 27min
Your “Full Integration” That Does Nothing | Episode 335
“Integrated” freight software isn’t always as seamless as it sounds. We break down where TMS integrations fall short—and how those gaps can lead to stolen loads, compliance misses, or hidden service i...
20 Mar 1h 1min
Factoring Fees, Fuel Surcharges, And Freight Weight | Final Mile 134
Nate Cross & Ben Kowalski answer your freight brokering questions and discuss: 💳 Best factoring companies and typical freight broker factoring rates ⛽ What happens to fuel surcharges when diesel pric...
17 Mar 16min
Preventing Claims Nightmares With Simple Proof | Episode 334
A single freight claim can wipe out a month of profit if the basics aren’t handled right. In this episode, we break down why claims spiral—unclear ownership, weak documentation, missing PODs, and insu...
13 Mar 51min
How Clear Policies On Detention And Layover Save Headaches | Final Mile 133
Nate Cross & Ben Kowalski answer your freight brokering questions and discuss: ⏰ Shipper delay until night — driver left. Is TONU owed? 📅 Broker changed appointment mid-load — who owes detention? 💸 ...
10 Mar 17min
What Not To Do And How To Make Shippers Want To Call You Back | Episode 333
🤝 Build Trust First: Sales in freight brokerage are built on genuine conversations, active listening, and understanding customer expectations. By avoiding “commission breath,” communicating transpare...
6 Mar 1h 3min
Contracted Lanes In A Volatile Freight Market | Final Mile 132
Nate Cross & Ben Kowalski answer your freight brokering questions and discuss: 📦 Contracted lanes worth it in today’s freight market? 📈 Cheap freight ending — raise rates and reset expectations 🏢 U...
3 Mar 16min
