Ep.5 The Relationship Manager Role within Feedback Loops

In this episode of the Atypical Behavior Analyst, we review the Human Performance System, feedback loops, the role of the relationship manager, and why everyone should have a Shana. Human performance in an system is influenced by multiple variables including skills and repertoire, knowledge o expectations, and feedback. We discuss how feedback should be actively sought from not only the performer but those in the performer’s system. Feedback should also be purposeful, with the intent to set and follow-up on goals and progress.

Learning Objectives:

1. Explain the Human Performance System

2. Explain the difference between technical and non-technical skills

3. Describe feedback loops and their importance

4. Discuss potential barriers to gathering and delivering feedback

5. Discuss the role and importance of a Relationship Manager position within feedback loops

Take Aways- your on the go educational nom

• Human performance occurs within a system

• HPS can be used to diagnose, predict, and change performer’s behavior

• Use feedback to assist in making those changes

• Purposefully and intentionally seek feedback

• Contact relevant persons and team members

• Ask questions

• Deliver feedback to performer

• Set goals and follow-up

Worth: 1 Type Learning CE, 0 ethics, 0 supervision

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References:

· Chadwell, M.R., Sikorski, J.D., Roberts, H., Allen, K.D. (2018). Process Versus Content in Delivering ABA Services: Does Process Matter When You Have Content That Works? American Psychological Association, https://dx.doi.org/10.1037/bar0000143

• Goldiamond, I. (1978). Insider-Outsider Problems: A Constructional Approach. Rehabilitation Psychology, 22(2), 103-116.

• Hayes, S.C. (2001). The Greatest Dangers Facing Behavior Analysis Today. The Behavior Analyst Today,

• Rummler, G. A., & Brache, A. P. (1988). The Systems View of Human Performance. Training: The magazine of human resource development, 9. 45-53.

• Taylor, B.A., LeBlanc, L.A., Nosik, M.R. (2018). Compassionate Care in Behavior Analytic Treatment: Can Outcomes be Enhanced by Attending to Relationships with Caregivers? Behavior Analysis in Practice, https://doi.org/10.1007/s40617-018-00289-3