How to Create a Policy and Process for Ending Toxic Client Relationships

How to Create a Policy and Process for Ending Toxic Client Relationships

Dealing with a toxic client can drain your team, hurt your business, and feel impossible to escape. But what if the problem isn’t you—it’s them? If you’re stuck in a difficult client relationship and unsure what to do next, this episode is for you. Host Galen Low is joined by agency expert Melissa Morris to discuss when and how to fire a client, along with strategies for protecting your team and business. Tune in to learn how to navigate tough client dynamics and set your agency up for succes...

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Episoder(251)

Why Project Management Is Becoming Everyone’s Job

Why Project Management Is Becoming Everyone’s Job

Project management often gets framed as a career path, but increasingly it's becoming a skill that professionals across every function need to develop. As organizations navigate AI-driven transformati...

23 Jun 55min

I’m Building A Digital PM AI Agent Whether I Like It Or Not

I’m Building A Digital PM AI Agent Whether I Like It Or Not

AI is forcing every function to reevaluate what creates value—and project management is no exception. In this conversation, Alla Tarasenko, Principal Technical Program Manager at Gusto, shares why bui...

16 Jun 59min

Why Public Speaking Is Becoming a Career Multiplier for Project Leaders

Why Public Speaking Is Becoming a Career Multiplier for Project Leaders

Public speaking is often framed as a stage skill—but for project leaders, it’s really a leadership skill. In this episode, Galen Low sits down with fractional PM, consultant, and award-winning Toastma...

9 Jun 44min

Why More Marketing Teams Are Choosing Boutique Agencies in 2026

Why More Marketing Teams Are Choosing Boutique Agencies in 2026

In a marketing landscape shaped by lean teams, rising expectations, and an ever-expanding stack of AI tools, many leaders are asking the same question: do agencies still have a role to play? In this e...

2 Jun 52min

Why AI Conversations Feel Fake (And How To Fix That)

Why AI Conversations Feel Fake (And How To Fix That)

What happens when AI stops being a tool you type into and starts becoming something you talk to? In this episode, Galen Low sits down with Oliver Shoulson, Agent Design and Engineering Lead at PolyAI,...

26 Mai 57min

No One Cares About Your Deck – Here's Why

No One Cares About Your Deck – Here's Why

Slide decks aren’t going away. Despite years of corporate eye-rolls, overloaded bullet points, and “this could’ve been an email” energy, presentations still sit at the center of how organizations alig...

19 Mai 52min

You Don’t Need a New AI PM Tool—You Need to Fix the One You Have

You Don’t Need a New AI PM Tool—You Need to Fix the One You Have

AI-powered PM tools promise everything from predictive risk alerts to automated status reports—but what happens when the tool you picked doesn’t actually deliver on the features that sold you in the f...

12 Mai 1h 5min

How To Build In-Demand Skills At The Speed Of AI Disruption

How To Build In-Demand Skills At The Speed Of AI Disruption

The pace of change in today’s workforce isn’t just fast—it’s compounding. In this episode, Galen sits down with higher education leaders Sasha Thackaberry-Voinovich and Charlotte Bencaz to unpack what...

5 Mai 57min

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