Be a painkiller AND a vitamin, w/Clara Shih (Hearsay Systems)
Masters of Scale28 Jul 2020

Be a painkiller AND a vitamin, w/Clara Shih (Hearsay Systems)

Some products are vitamins and some are painkillers – the best, though, are both. This is what Clara Shih, founder and CEO of Hearsay Systems, learned in the early years of her software startup. To survive, she needed to shift her platform from a nice-to-have into a can’t-live-without. And in doing so, she learned a secret to scale: Solve your customers’ urgent needs now ... while looking ahead to their future wishlists. Cameo appearances: Shellye Archambeau (MetricStream), Gary Alexander (MyImprov driving school).

Read a transcript of this episode at https://mastersofscale.com

Subscribe to the Masters of Scale weekly newsletter at https://mastersofscale.com/subscribe

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Episoder(681)

How to think faster and talk smarter, with Matt Abrahams

How to think faster and talk smarter, with Matt Abrahams

Matt Abrahams knows what it takes to win over a crowd, close a deal, or inspire a team. The renowned communication expert and Stanford business school lecturer shares his science-backed strategies for...

2 Apr 36min

The internet is breaking. So what’s next? with Cloudflare’s Matthew Prince

The internet is breaking. So what’s next? with Cloudflare’s Matthew Prince

AI bots are on track to outnumber humans online by 2027. No one has a better line of sight into that shift than Matthew Prince — his company, Cloudflare, routes more than 20% of all internet traffic. ...

31 Mar 34min

Arthur Brooks on how to build a meaningful life

Arthur Brooks on how to build a meaningful life

Arthur Brooks is a bestselling author and Harvard professor best known for his work on the science of happiness. He joins host Jeff Berman to reveal the insights at the heart of his new book: The Mean...

26 Mar 40min

Crisis at Hormuz, and your $160b tariff refund clock, with Flexport’s Ryan Petersen

Crisis at Hormuz, and your $160b tariff refund clock, with Flexport’s Ryan Petersen

When global trade buckles, Ryan Petersen is the person executives call. The founder and CEO of Flexport returns to Rapid Response to offer a real-time account of the Strait of Hormuz crisis — what he'...

24 Mar 29min

Futurist Amy Webb: Trends are not enough

Futurist Amy Webb: Trends are not enough

Amy Webb, futurist and CEO of the Future Today Strategy Group, held a funeral for her famous annual trend report at SXSW this year. She explains to host Jeff Berman why convergences are the new critic...

19 Mar 28min

The C-suite is messier than you think, with Maryam Banikarim

The C-suite is messier than you think, with Maryam Banikarim

Career disruption is accelerating across the economy — and few people have navigated it more boldly than Maryam Banikarim. The former CMO of Univision, Gannett, and Hyatt, and host of The Messy Parts ...

17 Mar 31min

How Shantanu Narayen transformed Adobe

How Shantanu Narayen transformed Adobe

Shantanu Narayen announced this week that he will step down after nearly two decades as CEO of Adobe. In this conversation first published in early 2025, Narayen talked with host Reid Hoffman about ho...

14 Mar 30min

FanDuel CEO Amy Howe: ‘My whole career has been sliding doors moments’

FanDuel CEO Amy Howe: ‘My whole career has been sliding doors moments’

Before taking on the role of FanDuel CEO, Amy Howe faced unprecedented uncertainty while leading Ticketmaster through a global pandemic. Howe talks with host Jeff Berman about navigating fierce compet...

12 Mar 35min

Populært innen Business og økonomi

lydartikler-fra-aftenposten
stopp-verden
dine-penger-pengeradet
rss-penger-polser-og-politikk
e24-podden
rss-borsmorgen-okonominyhetene
pengesnakk
utbytte
pengepodden-2
tid-er-penger-en-podcast-med-peter-warren
livet-pa-veien-med-jan-erik-larssen
finansredaksjonen
morgenkaffen-med-finansavisen
rss-markedspuls-2
lederpodden
okonomiamatorene
liberal-halvtime
rss-politisk-preik
rss-pa-konto
stormkast-med-valebrokk-stordalen