Heidi Lofthus #6 - Luke Todd, CEO and CoFounder, MadeYou (The Value of Operational Leadership Development)

Luke has a strong background working for some of the world’s largest companies such as eBay and Aviva Insurance. His primary focus has been on Customer Experience and being responsible for contact centres of up to 1000 people. He also has a remarkable track record for low staff attrition and developing a powerful employee branding culture to attract new talent. Nowadays, Luke focuses on strategic development for a variety of clients – whether it’s in talent development, training, 360Feedback or C-Level coaching. Luke has an approach to developing talent that engages on a totally different level, bringing about significant behavioural change to drive careers and business potential.