Reducing Risk Through Operational Excellence | Michael Popa
In this episode we talk about improving the customer experience and reducing risk through operational excellence, so we brought on Michael Popa. Companies can often go wrong in their strategy when str...
23 Feb 202321min
The Power of Identification to Build Employee and Customer Connection | Aaron Painter
Today we talk about the power of identification to build employee and customer connection, so we brought on Aaron Painter who is the CEO at Nametag. He explains what makes good customer experience and...
16 Feb 202322min
Customer Processes Are Easy to Think about, But Harder to Implement | Ali Ghumman
In this episode we talk about building customer focused organizational processes with Ali Ghumman who is the Global VP of Customer Engagement and Innovation at SAP, a company that engineers solutions ...
9 Feb 202317min
Transformation in Customer Service with Crispin Thompson | Align Your Business to This Idea of Experience
Today we’re going to talk about transformation and how to really focus and align your business to this idea of experience. To do that, we brought on Cristin Thompson who is currently the Vice Presiden...
2 Feb 202319min
How to Relate to Customers in a Way That’s Unique and Scalable | Owen Robinson
In this episode we’re going to talk about how to relate to customers in a way that’s unique and in a way that’s scalable, so we have Owen Robinson on the show today, who is currently the Vice Presiden...
8 Des 202218min
Personalization Journey Mapping | Chris Brogan
Today we have a fun talk track and we’re gonna be talking about personalization journey mapping with a little bit of a functional twist as we dive into healthcare and pharma, and to do that we brought...
24 Nov 202217min
How to Build a Brand Strategy That Drives Your Customer Experience | Bettina Papirio-Faerber
Today we’re going to talk about how to build a brand strategy that drives your customer experience and to do that we brought on Bettina Papirio-Faerber, who is the VP of Strategy and CX at One and All...
17 Nov 202222min
