People and Projects Podcast: Project Management Podcast

Summary In this episode, Andy talks with Andrew Brodsky about his new book, Ping: The Secrets of Successful Virtual Communication. The discussion covers key topics, such as the impact of typos, the use of emojis and exclamation points, and the importance of timely responses. Andrew highlights the pros and cons of different communication mediums, offering evidence-based recommendations on when to use email versus meetings, and the benefits of cameras on or off during virtual meetings. Practical advice is given on mimicking language to build trust, improving small talk to enhance virtual hallway interactions, and preparing younger generations for successful virtual communication. If you're looking for insights on how to lead and more effectively when you're not face-to-face, this episode is for you! Sound Bites “Regardless of whether you work from home, the office, hybrid, anywhere in between, we're now all virtual communicators.” “When you're writing an email, try to read the message in the opposite tone you intended.” “The shorter meetings are and the fewer participants there are, the more engaging they are.” “If it's a new relationship and you're trying to build trust, you're probably going to want your camera on.” “Sometimes a 30-second text can build more team cohesion than a full hour of meeting time." “We assume the recipient wants a response a lot quicker than they do.” “Typos in angry emails made the person seem angrier, and in happy emails made them seem happier.” Chapters 00:00 Introduction 01:39 Start of Interview 01:56 Andrew's Personal Story and Research 03:16 Defining Virtual Communication 04:53 The P of Ping: Perspective Taking 08:15 In-Person vs. Virtual Communication 11:14 Meeting Dynamics and Camera Use 16:09 Email Urgency and Response Expectations 21:34 Impact of Typos in Virtual Communication 22:58 Understanding Typos and Ambiguity in Virtual Communication 24:42 Using AI and Tools for Effective Communication 25:47 The Rise of Voice Notes and Their Impact 27:40 Emojis, Exclamation Points, and Language Mimicry 30:04 Bringing Small Talk into Virtual Interactions 32:48 Preparing Kids for Virtual Communication 35:13 End of Interview 35:40 Andy's Comments After the Interview 41:42 Outtakes Learn More You can learn more about Andrew and his book at ABrodsky.com. For more learning on this topic, check out: Episode 407 with Ben Guttman about his book Simply Put. It's an intriguing book on how to design clear messages. Episode 332 with Kevin Eikenberry and Wayne Turmel about their book on virtual teams. Episode 237 with Nick Morgan about his book on virtual communication. Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Power Skills Topics: Virtual Communication, Email Etiquette, Remote Work, Leadership, Team Cohesion, Productivity, Small Talk, Emotional Intelligence, AI Tools, Generational Differences The following music was used for this episode: Music: The Fantastical Ferret by Tim Kulig License (CC BY 4.0): https://filmmusic.io/standard-license Music: Chillhouse by Frank Schroeter License (CC BY 4.0): https://filmmusic.io/standard-license

25 Apr 44min

Summary In this discussion, Andy welcomes back Kevin Eikenberry to talk about his new book Flexible Leadership: Navigate Uncertainty and Lead with Confidence. They discuss how leadership complexity increases with career progression and how Kevin’s book offers practical guidance on managing ambiguity. The conversation delves into the concept of flexible leadership, the impact of uncertainty versus fear, the importance of context in decision-making, and why organizations should be seen as both machines and organisms. They also touch on the significance of rituals and handling paradoxes in leadership. If you're looking for insights on how to lead and deliver despite uncertainty and ambiguity, this episode is for you! Sound Bites “Leadership in many ways hasn't changed for centuries.” “Fear has an endpoint... Anxiety has no end. And that's such a bigger challenge for us.” “We should be thinking pilot, not policy.” “Are organizations more like machines or more like organisms? Well, both are true.” Chapters 00:00 Introduction 01:54 Start of Interview 00:24 What HASN'T Changed With Leadership 04:00 What Does Kevin NOT Mean by 'Flexible' Leadership? 06:19 Understanding Uncertainty and Fear 08:25 The Sense-Making Framework 12:58 Organizations: Machines or Organisms? 15:50 System One vs. System Two Thinking 18:29 Autopilot vs. Deliberate Decision Making 18:51 Understanding Flexors: Compliance vs. Commitment 19:11 The Flexor Concept in Leadership 22:53 Habits vs. Rituals: Navigating Uncertainty 25:49 Parenting and Leadership: Building Confidence 28:20 End of Interview 28:39 Andy's Comments After the Interview 33:13 Outtakes Learn More You can learn more about Kevin and his book at KevinEikenberry.com/Flexible-Leadership. For more learning on this topic, check out: Episode 54 with Roger L. Martin about his book The Opposable Mind Episode 47 with Henry Mintzberg about his book on why management is what we think it is. Episodes 360 and 455 with Janet Polach about her books to help us avoid mistakes as we grow as leaders. Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Power Skills Topics: Leadership, Project Management, Uncertainty, Fear, Organizational Behavior, Leadership Styles, Habits, Rituals, Ambiguity The following music was used for this episode: Music: Echo by Alexander Nakarada License (CC BY 4.0): https://filmmusic.io/standard-license Music: Tuesday by Sascha Ende License (CC BY 4.0): https://filmmusic.io/standard-license

21 Apr 34min

Summary In this episode, Andy interviews Janet Polach, author of The Strategic Leader's Mindset: Unlocking the Keys to Success They discuss the struggles that come with the journey of transitioning from tactical to strategic roles. Janet shares insights from her book on how to develop a strategic mindset, work through people, and stay authentic. The conversation covers key challenges in leadership, such as delegation, decision-making under ambiguity, and the importance of authentic communication. Janet highlights the benefits of structured thinking time and the potential pitfalls of empowerment. The episode provides practical advice for new and experienced leaders aiming to move from day-to-day management to higher-level strategic thinking. Whether you're already at a higher level of leadership or want to prepare so you're ready for it, this episode is for you! Sound Bites “What I've discovered in coaching executive leaders is that it's about how do you think about things differently? How do you think more broadly? How do you take more risks? How do you lean into ambiguity?” “Surround yourself with people who are more courageous, who are more comfortable in ambiguity. You, as a leader, don’t have to be the perfectly all-knowing, courageous, ambiguous kind of leader.” “Set a timeline for the decision... after all, especially at the executive level, we always want more information. But there’s a diminishing return because you’ll lose the opportunity of time. So maybe by Friday you have three options; by the following Friday, you decide.” “How would we make this worse? So together... everybody has fun with this.” Chapters 00:00 Introduction 02:03 Start of Interview 02:57 What Stays the Same As Your Grow in Leadership? What Changes? 05:54 What It Means To Think Strategically 11:08 The Value of International Exposure 13:47 Empowering Others and Delegation 17:31 Handling Difficult Team Members 21:38 Understanding Employee Termination Fears 22:39 Decision Making Amidst Ambiguity 24:36 Techniques for Facilitating Meetings 26:43 Strategic Leader Success Stories 28:27 End of Interview 28:54 Andy Comments After the Interview 32:48 Outtakes Learn More You can learn more about Janet, her work, and her coaching services at JanetPolach.com/coaching. For more learning on this topic, check out: Episode 360 for my first interview with Janet about mistakes new managers make. Episode 391 with Adam Bryant about making the leap to a new level of leadership. Episode 320 with Greg Githins about how to think strategically. Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Power Skills Topics: Leadership, Project Management, Strategic Mindset, Management, Empowerment, Decision Making, Authenticity, Culture, Coaching, Trust, Ambiguity The following music was used for this episode: Music: On Point by Steven O'Brien License (CC BY 4.0): https://filmmusic.io/standard-license Music: Synthemania by Frank Schroeter License (CC BY 4.0): https://filmmusic.io/standard-license

16 Apr 36min

Summary In this episode, Andy interviews Dr. Christie Smith, a visionary leader and author, about her new book Essential: How Distributed Teams, Generative AI, and Global Shifts Are Creating a New Human-Powered Leadership. They discuss the disruptive impact of artificial intelligence and automation on various industries and how leaders can prepare for these changes. Christie shares insights on the unique challenges of modern leadership, as well as the importance of human-powered approaches. She emphasizes the need for continuous learning and adaptability, especially in a world increasingly reliant on technology. The conversation also touches on the concept of the Power Paradox, safeguarding connection in distributed work environments, and practical advice for parents on preparing their children for future work challenges. Wondering how to lead and deliver in this time of significant disruption? This episode is for you! Sound Bites “Leadership isn’t always comfortable. In fact, it can be really hard… it does mean speaking out.” “What’s unique about this time is the confluence of many things that leaders are having to face. It’s led to a war for skills instead of a war for talent.” “This isn’t soft work... we’re going to be in an economic crisis because leaders are not in tune to the humans that are in their organizations.” “100% of them said they knew they needed to do something... yet only 25% were even thinking of doing something about it.” “The issue isn’t that AI is taking over. The issue is AI must, as a regulator, have human intelligence.” “We need to move from emotional intelligence to emotional maturity.” Chapters 00:00 Introduction 01:51 Start Of Interview 02:00 Christie's Background And Early Influences 04:45 The Unique Challenges Of Modern Leadership 06:27 The Concept Of The Unicorn Job 07:53 Defining Human Powered Leadership 11:05 The Role Of AI In The Future Of Work 15:50 The Importance Of Connection In The Workplace 19:44 Adversity And Innovation: Lessons From History 23:19 Strategies For Building Team Connection 26:02 Building Engagement Through Simple Actions 26:53 The Importance Of Personal Check-Ins 27:12 Adapting Leadership Styles For Better Connection 29:12 Understanding The Power Paradox 31:44 Cultivating Insatiable Curiosity 34:08 Preparing Kids For The Future Workplace 37:17 End Of Interview 37:39 Andy Comments After The Interview 41:21 Outtakes Learn More You can learn more about Christie and her work at ChristieSmith.phd/. For more learning on this topic, check out: Episode 437 with Nada Sanders about her book The Humachine. Episode 382 with Hal Hershfield about balancing the now and the future. Episode 329 with Deborah Westphal about preparing your career and your team for the future. Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Power Skills Topics: AI, Automation, Technology, Leadership, Organizational Culture, Engagement, Remote Teams, Future Of Work, Emotional Intelligence, Workplace Culture, Team Connection, Continuous Learning The following music was used for this episode: Music: Echo by Alexander Nakarada License (CC BY 4.0): https://filmmusic.io/standard-license Music: Chillhouse by Frank Schroeter License (CC BY 4.0): https://filmmusic.io/standard-license

11 Apr 45min

Summary In this episode, Andy welcomes Corinna Freitag, a coach and project practitioner, to discuss the importance of interpersonal skills in project management. They explore how to navigate workplace conflicts, the significance of understanding others, and the role of Lean Six Sigma in project management. Corinna shares her experiences and insights on coaching STEM professionals, particularly those who may struggle with communication and conflict resolution. The conversation emphasizes the need for emotional intelligence and adaptability in leadership roles. Andy and Corinna delve into the significance of breathing techniques for mental well-being, the importance of understanding cultural differences in professional settings, the challenges of self-sabotage, and the continuous journey of personal development. Do you ever dread going to work on Monday morning? Corinna has practical insights in this episode for you! Sound Bites "I had the limiting belief that I am not good with people. And… surprise. Yes. Looks like I am." "There is no magic question. It’s about starting to understand the person, not finding the perfect script." "If you say, 'This is my saboteur talking,' it’s very different than saying, 'I’m not good enough.'" "Assume good intent. To them, their behavior is rational--even if it doesn’t seem that way to you." "We never interact with a culture. We interact with a person." "My top saboteurs? The Stickler, the Hyper-Achiever, and the Hyper-Vigilant." "If you merge a little American boldness with German perfectionism, something great comes out." Chapters 00:00 Introduction 01:30 Start of Interview 01:50 Corinna's Backstory 03:35 Project Management Lessons Corinna Has Learned 06:10 Lean Six Sigma and Project Management 10:02 Handling Difficult Stakeholders and Conflicts 13:52 Coaching Introverted STEM Professionals 17:31 Regaining Composure in Stressful Situations 21:05 Exploring Breathing Techniques 23:30 Lessons About Working Across Cultures 28:30 Overcoming Self-Sabotage 31:31 Continuous Self-Development 32:42 Connecting with Corinna 33:18 End of Interview 33:38 Andy's Comments After the Interview Learn More You can connect and follow Corinna on LinkedIn at LinkedIn.com/in/DrCorinnaFreitag. And check out her website at CorinnaFreitag.de/. For more learning on this topic, check out: Episode 397 with Dr. Julia DiGangi about her book Energy Rising. It's a wonderful book and discussion! Episode 164 with Derek Rogers and Nick Petrie about their book on stress. Episode 143 with Dr. Mark Goulston about his book on dealing with difficult people. Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Power Skills Topics: Leadership, Project Management, Coaching, Conflict Resolution, Lean Six Sigma, STEM professionals, Interpersonal Skills, Stakeholder Management, Communication, Culture, Emotional Intelligence, Cross-cultural Communication The following music was used for this episode: Music: Imagefilm034 by Sascha Ende License (CC BY 4.0): https://filmmusic.io/standard-license Music: Tropical Vibe by WinnieTheMoog License (CC BY 4.0): https://filmmusic.io/standard-license

5 Apr 39min

Summary In this episode, Andy interviews Juliana Tafur, the inaugural director of the Bridging Differences Program at UC Berkeley’s Greater Good Science Center. The conversation explores practical strategies for bridging divides in a polarized world, both in personal and professional contexts. Juliana shares insights from her experiences growing up in a divided Colombia, her work in the U.S. post-9/11, and research on bridging differences. The episode also covers the psychological roots of 'othering' and offers practical advice for fostering connections despite differences. Additionally, resources like the seven-day Campaign for Connection Challenge and the Bridging Differences Playbook are highlighted to help you apply these concepts in your daily life. What if you could get better at bridging divides in these polarized times? This episode will help you do that! Sound Bites "Disconnection is one of the evils of our time." "Our brains will always go to labeling. That is just how our brains function." "No one is a single label… we are so multi-dimensional." "Listening is truly like a hidden superpower." "Just by us listening, we are perceived as more trustworthy." "You can affirm their feelings while still disagreeing." "The value of humility, openness, curiosity, empathy—are not really front and center in our society." Chapters 00:00 Introduction 02:11 Start of Interview 02:24 Juliana's Background and Influences 04:29 Understanding 'Othering' and Tribalism 08:42 The Power of Listening with Compassion 10:33 Practical Steps for Deep Listening 16:40 Real-Life Examples of Bridging Divides 24:54 The Problem with Labels 27:10 The Seven Day Campaign for Connection Challenge 29:54 Resources for Bridging Differences 31:47 Teaching Kids to Bridge Differences 35:29 End of Interview 35:55 Andy's Comments After the Interview 39:23 Outtakes Learn More You can learn more about Juliana and her Bridging Differences program at GGSC.Berkeley.edu/What_we_do/Major_Initiatives/Bridging_Differences. You can download the Bridging Differences Playbook and access the Bridging Differences Videos from that page. For more learning on this topic, check out: Episode 380 with Monica Guzman about her book on a similar topic. Episode 371 with Amanda Ripley about her book High Conflict. Episode 276 with Buster Benson about his book Episode 284 with Peter Boghossian about having what seem like impossible conversations. Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Power Skills Topics: Listening, Empathy, Connection, Polarization, Leadership, Communication, Conflict, Project Management The following music was used for this episode: Music: Ignotus by Agnese Valmaggia License (CC BY 4.0): https://filmmusic.io/standard-license Music: Tropical Vibe by WinnieTheMoog License (CC BY 4.0): https://filmmusic.io/standard-license

3 Apr 41min

Summary In this episode, Andy interviews Christian van Nieuwerburgh and Robert Biswas-Diener, authors of the book Radical Listening: The Art of True Connection. The discussion explores the concept of radical listening, distinguishing it from active listening and emphasizing the importance of creating genuine connections through intent, curiosity, and acknowledgment. Christian and Robert share personal anecdotes and practical applications of their listening framework, both in professional settings and personal relationships. They also address the impact of cultural differences on listening practices and provide tips for parents to improve communication with their children. The conversation culminates in an insightful look at the barriers to effective listening and strategies to overcome them. Whether to help you with your teams at work or loved ones at home, this is a must-listen! Sound Bites "Your intention will guide your attention." "I started questioning active listening when I started thinking about how much I summarize when I’m with my friends, which is to say I never do it!" "If I just go in thinking, ‘What can I learn from the conversation?’ that is going to completely direct what I’m paying attention to." "Acknowledgement can’t just be, ‘I have goodwill towards you.’ It actually has to be demonstrated." "So one day I thought, ‘Look, I’ve been shouting, I’ve grounded the kid, I’ve taken away his computer, I’ve done everything… maybe I just need to understand what’s going on.’" "Not a small portion of my friends, colleagues, and family members were surprised to hear that I was writing a book on listening" Chapters 00:00 Introduction 01:59 Start of Interview 02:17 What Does Radical Listening NOT Mean? 04:54 Distinguishing Radical Listening from Active Listening 07:14 When Were You Recently in Listening Mode? 11:30 Handling Difficult Conversations with a Team Member 16:12 Difficult Conversation with a Relative With Different Political Views 20:22 Acknowledging and Interjecting in Conversations 28:22 Cultural Considerations in Radical Listening 28:53 Understanding Cultural Scripts in Conversations 33:21 The Importance of Respectful Listening 35:51 Personal Challenges in Listening 37:31 Applying Listening Skills in Parenting 42:06 End Of Interview 42:30 Andy Comments After The Interview 47:42 Outtakes Learn More You can learn more about Christian at CoachOnAMotorcycle.com. Also, learn more about Robert at RobertDiener.com. For more learning on this topic, check out: Episode 371 with Amanda Ripley about her book High Conflict. Episode 195 with Celeste Headlee about her book on communication. Episode 108 with Doug Stone about his book on receiving feedback. Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Power Skills Topics: Listening, Communication, Active Listening, Leadership, Relationships, Engagement, Cultural Sensitivity, Communication Skills, Project Management The following music was used for this episode: Music: Brooklyn Nights by Tim Kulig License (CC BY 4.0): https://filmmusic.io/standard-license Music: Synthiemania by Frank Schroeter License (CC BY 4.0): https://filmmusic.io/standard-license

18 Mar 54min

Summary In this episode, Andy talks with Mark Miller about his book Uncommon Greatness: Five Fundamentals to Transform Your Leadership. They discuss the importance of having leaders who believe in and invest in their teams, contrasting common leaders with those who strive for uncommon greatness. The conversation explores Mark’s journey from a vocational track student to a senior leader at Chick-fil-A, highlighting lessons from his childhood and career. Key topics include seeing the future, engaging and developing others, the power of community in teams, and the importance of lifelong learning. If you're looking to level up your ability to lead, this is a great episode for you! Sound Bites "When I walk in a room, I'm trying to figure out how I can add the most value. And sometimes that is to take charge, and sometimes it's to take out the trash." "The differentiator is the level of care and concern people have for each other." "Certainty is not ours to provide — but clarity is." "Lifelong learning is the only path to more influence, impact, and opportunity." "If you’re not pursuing something, you’re not leading." "You don’t want to call them out--you want to call them up." "It's not just about personal excellence--it's about making others better." "It’s not about grand gestures. Engagement is built over time through consistent, intentional actions." Chapters 00:00 Introduction 01:59 Start of Interview 02:50 Mark's Backstory 06:08 A Latin Word to Lead By 07:45 It's More Than Personal Excellence 11:38 How To See the Future 16:45 Maintaining a Customer Bias 18:04 How to Engage and Develop Others 31:12 Advice for Parents 34:03 End Of Interview 34:21 Andy Comments After The Interview 37:16 Outtakes Learn More You can learn more about Mark and his book at LeadEveryDay.com/Uncommon-Greatness. Also, reach out to Mark via his mobile phone at 678-612-8441. For more learning on this topic, check out: Episode 410 with Ryan Hawk about his book on excellence. Episode 391 with Adam Bryant about his wonderfully engaging book on becoming a leader. Episode 252 with the Father of the Strengths Movement, Marcus Buckingham. Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Power Skills Topics: Leadership, Project Management, Team Development, Engagement, Personal Excellence, High-Performance Teams, Lifelong Learning, Influence The following music was used for this episode: Music: Brooklyn Nights by Tim Kulig License (CC BY 4.0): https://filmmusic.io/standard-license Music: Tuesday by Sascha Ende License (CC BY 4.0): https://filmmusic.io/standard-license

10 Mar 42min