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900,000 people in the UK suffer from heart failure - where the heart can no longer pump sufficient blood around the body. Symptoms can include a combination of breathlessness, fluid retention and tiredness - enough to have a severe impact on a person's quality of life. Getting a diagnosis of heart failure can be frightening, but there is good evidence that psychological input can make a difference. Claudia Hammond hears from patients and Dr John Sharp, Consultant Clinical Psychologist with the Scottish National Advanced Heart Failure Service, on recognising and dealing with the unique mental health challenges of this increasingly prevalent condition.The second of the All in the Mind Insiders' Guide to Mental Health Services asks what can you do if you think you're not getting the best from your GP, and, if you think you're waiting too long for treatment, should you seek a private referral? Our 'insiders' this week are service user, mental health campaigner and retired chief of an NHS Trust, Lisa Rodrigues, GP and All in the Mind Awards finalist Daniel Dietch, and Head of Information at Mind Stephen Buckley And Claudia Hammond talks to psychologist Ariana Orvell from the University of Michigan on why we use the word "you", instead of "I", more frequently than we realise. It's emerging as a useful tool to distance ourselves psychologically - and extract meaning - from negative experiences.Producer: Adrian Washbourne.