#184 - Use Context For More Influence with Kristen DeLap of Econify
Ben talks with Kristen DeLap, fractional COO at Econify, to explore how UX'ers can build influence without formal authority. Kristen brings a unique perspective, having evolved from interior design to...
3 Mars 39min
#183 - The Best Ways to Use AI in UX Research with Laura Klein of NN/g
Erin and Ben chat with Laura Klein, Principal Experience Specialist at Nielsen Norman Group, about the practical realities of AI in user research. Laura teaches a class on AI for researchers and bring...
17 Feb 48min
#182 - The Future of Research (In a Moment of Change)
Ben sits down with Basel Fakhoury, CEO and Co-founder of User Interviews, and Baran Erkel, Chief Strategy Officer at UserTesting, for a conversation about the research industry's evolution. With AI re...
3 Feb 40min
#180 - What to Fix in '26 with Maria Rosala of NN/g & John Whalen of Brilliant Experience
Ben is joined by Maria Rosala from Nielsen Norman Group and John Whalen from Brilliant Experience to wrap up 2025 and make some predictions for 2026. Maria and John share practical insights on everyth...
6 Jan 55min
#179 - The Future of Research Operations with Kate Towsey LIVE
Erin May sits down with Kate Towsey, founder of Cha Cha Club and author of Research That Scales, for Research Ops Appreciation Week. Kate shares insights from producing an audio documentary series on ...
22 Dec 202555min
#178 - How to Measure What Matters with Lyndsi Lee of Turnitin
Ben talks with Lyndsi Lee, UX Manager at Turnitin, about moving beyond traditional metrics like NPS and CSAT to measure user experiences more effectively. The conversation centers on outcome-based ass...
9 Dec 202547min
#177 - From Informing to Influencing with Shalin Pei & Natalie Golub of Coinbase
Ben is joined by Shalin Pei, Head of Design and Research and Natalie Golub, Head of UXR , both from Coinbase's Base product. Base is part of the crypto space, functioning as a network that offers secu...
25 Nov 202552min
