#185 - How to Use AI Without Losing Your Research Soul with Nikki Anderson of Drop in Research
Ben Wiedmaier sits down with user research consultant Nikki Anderson to explore how researchers can stay relevant when budgets are tight and stakeholders are stressed. Nikki runs Drop in Research wher...
17 Mars 52min
#184 - Use Context For More Influence with Kristen DeLap of Econify
Ben talks with Kristen DeLap, fractional COO at Econify, to explore how UX'ers can build influence without formal authority. Kristen brings a unique perspective, having evolved from interior design to...
3 Mars 39min
#183 - The Best Ways to Use AI in UX Research with Laura Klein of NN/g
Erin and Ben chat with Laura Klein, Principal Experience Specialist at Nielsen Norman Group, about the practical realities of AI in user research. Laura teaches a class on AI for researchers and bring...
17 Feb 48min
#181 - Why We Need Design Now More Than Ever with Karl Randay of 383
Ben Wiedmaier sits with Karl Randay, Experience Director at 383, to explore how designers can stay relevant in an increasingly automated world. Karl shares insights from working with major brands like...
20 Jan 51min
#180 - What to Fix in '26 with Maria Rosala of NN/g & John Whalen of Brilliant Experience
Ben is joined by Maria Rosala from Nielsen Norman Group and John Whalen from Brilliant Experience to wrap up 2025 and make some predictions for 2026. Maria and John share practical insights on everyth...
6 Jan 55min
#179 - The Future of Research Operations with Kate Towsey LIVE
Erin May sits down with Kate Towsey, founder of Cha Cha Club and author of Research That Scales, for Research Ops Appreciation Week. Kate shares insights from producing an audio documentary series on ...
22 Dec 202555min
#178 - How to Measure What Matters with Lyndsi Lee of Turnitin
Ben talks with Lyndsi Lee, UX Manager at Turnitin, about moving beyond traditional metrics like NPS and CSAT to measure user experiences more effectively. The conversation centers on outcome-based ass...
9 Dec 202547min
