Ep 20: Soph Shephard - Navigating complextiy & embracing uncertainty through systems thinking

It was great to have Soph back on for another chat! This was a great discussion around what complexity means, and how systems thinking can help us navigate that. This convo definitely made me think and I hope it does the same for you. This should serve as somewhat of an intro and a bit to chew on for systems thinking and Soph has been so kind as to provide some resources for further reading, which you can find below beneath her bio:

Soph is a queer, Autistic/ADHD woman living andworking on Wiradjuri country (Wagga Wagga). She is an APA Titled Pain Physiotherapist, Pain Revolution Local Pain Educator & Mentor, and Clinical Director of Vive Pain & Fatigue, a niche telehealth practice established to support those living with complex persistent pain, chronic fatigue, and invisible illnesses. Soph is also a researcher and current PhD candidate, with interests spanning pain and fatigue management, health equity, rural health, neurodivergence,psychologically-informed care, and suicide prevention within physiotherapy. An experienced educator and speaker, Soph has presented nationally and internationally, including invited lectures for the Australian Physiotherapy Association, the College of Physiotherapists of Alberta, and University ofLondon (City). Her expertise has also been recognised with invited presentations at both the 2025 Global Ehlers-Danlos Conference and the 2025 Australian Pain Society Conference. In her spare time she also hosts a podcast, Beyond Pain & Fatigue.

@vivepainandfatigue

Resources:

Arnold, R. D., & Wade, J. P. (2017). A complete set of systems thinking skills. Insight, 20(3), 9-17.

Snowden, D. J. (2004). Managing for Serendipity or why we should lay off "best practice” in KM. Ark Group’s Knowledge Management Magazine, 8.

Doll Jr, W. E., & Trueit, D. (2010). Complexity and the health care professions: Complexity and health care professions. Journal of Evaluation in Clinical Practice, 16(4), 841–848. https://doi.org/10.1111/j.1365-2753.2010.01497.x

Zinsstag, J., Schelling, E., Waltner-Toews, D., & Tanner, M. (2011). From “one medicine” to “one health” and systemic approaches to health and well-being. Preventive Veterinary Medicine, 101(3–4), 148–156. https://doi.org/10.1016/j.prevetmed.2010.07.003