275. Cracking the Code: Learn The Unspoken Rules of Workplace Success

275. Cracking the Code: Learn The Unspoken Rules of Workplace Success

Why mastering unspoken workplace communication is essential to long-term career success.


Succeeding at work doesn’t just depend on how hard you work or how smart you are. According to Erin McGoff, it often comes down to whether you understand the “secret language” everyone else seems to be speaking.


McGoff is a career creator, Forbes 30 Under 30 honoree, and author of The Secret Language of Work: Hyper Helpful Scripts for Every Situation. Known for her wildly popular AdviceWithErin platform, she helps millions of professionals phrase things more effectively — without sounding stiff or robotic. “It’s this hidden curriculum to the workforce,” she explains, describing the unwritten rules of interviews, negotiations, and professional etiquette. “It’s not written down anywhere. It’s not equally distributed.” Her mission is to make those invisible rules visible — and usable.

In this episode of Think Fast, Talk Smart, McGoff and host Matt Abrahams explore how to communicate with confidence, advocate for yourself strategically, and build a professional brand with intention. Confidence, she says, isn’t fixed: “Confidence isn’t binary. Confidence is a spectrum.” It starts internally, with how we speak to ourselves, and strengthens when we “get really good at what you do.”

Episode Reference Links:

Connect:


Chapters:

  • (00:00) - Introduction
  • (04:56) - The Secret Language of Work
  • (06:32) - Building Confidence
  • (08:39) - Creating Your Professional Brand
  • (10:00) - Setting Expectations at Work
  • (12:31) - Advocate Strategically
  • (14:34) - Mastering First Impressions
  • (15:50) - Professional vs. Personal
  • (18:19) - Interview Before, During, After
  • (22:55) - Nonverbal Presence
  • (23:19) - The Final Three Questions
  • (27:18) - Conclusion

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Join our Think Fast Talk Smart Learning Community and become the communicator you want to be.

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274. Choose Connection Over Perfection: Why Happiness Starts with Better Communication

274. Choose Connection Over Perfection: Why Happiness Starts with Better Communication

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273. Quick Thinks: How to Create Messages People Remember

273. Quick Thinks: How to Create Messages People Remember

Memorable communication isn’t about saying more—it’s making the right idea stick. No matter how compelling a presentation feels in the moment, most of what you say won’t last in your audience’s memory...

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272. Say What Sticks: The Neuroscience of Memorable Communication

272. Say What Sticks: The Neuroscience of Memorable Communication

People are forgetful. Here’s how to make your messages more memorable.After any presentation, your audience will forget about 90% of what you said. That’s okay, says Carmen Simon — just make sure they...

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271. Rethinks: The Key to Lasting Behavior Change

271. Rethinks: The Key to Lasting Behavior Change

The secret to building habits that stick.Whether you want to read more books or exercise more regularly, BJ Fogg has good news. “Habits are easier to form than most people think,” he says, “If you do ...

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270. Make Belief: The Mindset Shifts That Make Your Communication Stronger

270. Make Belief: The Mindset Shifts That Make Your Communication Stronger

Why beliefs can either cap our potential or push us toward possibility.What you believe about yourself could be holding you back. Fortunately, Nir Eyal says beliefs aren’t truths — and you can choose ...

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269. Ask Matt Anything: Bring Clarity to Complicated Conversations

269. Ask Matt Anything: Bring Clarity to Complicated Conversations

Practical insights to help you communicate with more intention in everyday moments.What’s the difference between reacting and responding? How do you move from memorizing your words to truly conversing...

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268. Going Viral: How To Balance Authenticity and Spectacle

268. Going Viral: How To Balance Authenticity and Spectacle

How to communicate who you are online.You may not think of yourself as a content creator, but in the creator economy, Angèle Christin says we all have to learn how to communicate who we are online.Chr...

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