047 Steve Groves: What iOS 11 Means To The Fitness Industry

047 Steve Groves: What iOS 11 Means To The Fitness Industry

With the recent update for Apple's iOS 11, today on the podcast we're learning about what this means to the fitness industry from the Chief Information Officer & Vice President of Good Life Fitness, Steve Groves. If you're like most of us in the fitness space, you've been hearing rumors for months about how Apple has been gearing up to change the landscape of how we do business, take payments, collect activity data and engage our members using GymKit and opening up the bidirectional NFC reading capabilities, along with so much more.

On episode 047, we're exploring this pivotal subject in depth to uncover the real truth behind how club staff, front desk, trainers, and everyone that compliments a member's journey will now shortly be able to serve at a higher level, and save the member valuable time by using this bidirectional NFC for the creation of a truly "seamless experience" that so many in our industry have been asking for.

This iOS update points the needle of progress in the right direction and opens up a future where using the iPhone to gain access to a club and all of its amenities with a simple fingerprint touch through the mobile device, is a reality.

Apple's NFC functions coming to the Apple Watch with watchOS 4, and iOS 11 might also be handling much more than just Apple Pay transactions and Passbook check-ins.

With over 2700 fitness technology companies listed on Angel List, and with the pivotal new updates for iOS 11, how do we get closer to clarity in a fast-expanding space?

The answer to that question and much more takeaways for club owners, operators, and fitness pros in this episode with Steve Groves.

About Steve Groves

Steve Groves is the CIO & VP at Goodlife Fitness with over 20 years of success in bridging the logistical and communication gaps between business leaders and their technical teams in order to achieve results. Steve is a industry pro who specializes in collaborating with senior management and company boards to drive the strategic use of technology, both to support employees and to delight customers. Steve is an expert in uncovering "the art of the possible" in terms of using digital technology to personalize the customer experience. He is a creative thinker with an eye towards the technology trends on the horizon and has extensive experience in ICT service management, Internet strategy, digital media strategy, mobile application design, productivity consulting and management of high performance teams.

Listen To Episode 047 As Steve Uncovers
  • How to bridge the logistical and communication gaps between business leaders and their technical teams
  • How we can drive the strategic use of tech to support employees and delight customers
  • Ways digital technology is helping us personalize the customer experience
  • How apple and IOS 11 are affecting the fitness industry
  • Steve's journey of rising to CIO of Good Life Fitness
  • The beginning stages of the World Wide Web
  • Enhancements in communication between workout equipment and the Apple Health Application
  • How AI is impacting the fitness space
  • Smart Activity Coaching with the Apple Watch
  • What we can learn from adjacent industries such as hospitality and retail
  • How tracking may revolutionize personal training
  • How Bi-directional NFC will create a more seamless user experience
  • How Apple and Samsung are mimicking the capabilities of RFID chips within their phones
  • Why a large portion of club operators are slow to adopt new technologies
  • The need to fail fast and quickly abort projects that aren't working
Top 3 Takeaways From The Show
  • Club owners and operators are at the beginning of an exponential increase in data communication with cardio equipment, the Apple Watch, and Apple's Health App as the connectivity of wearables and other fitness and wellness technology open up new API's and data silos beyond the 4 walls of the club.
  • When it comes to game-changing advancements in the fitness technology space, it's important to keep a close watch on what Apple is up to in the next 6 months. The new iOS 11 updates are driving more precision accuracy standards to be established for wearables including heart rate information, treadmill speeds, and other activity data sets that will be fed into Apple's HealthKit and used by tech-savvy fitness organizations.
  • It's important for all of us in the industry to remain curious regarding the future of technology so we can make the appropriate decisions from a budgeting and directional standpoint. However, Steve reminds us that trying to look too far out over the horizon is irrelevant, as the advancements in AI, robotics, and image technologies make it virtually impossible to predict how tech will transform the world in 10+ years. One thing is for sure, if there is change happening at the intersection of fitness and technology, by listening to this show you'll be connected to the pulse of what matters most for your fitness business.
Power Quotes From Steve

"I think for many of us, the holy grail of monitoring our health will be automatic tracking of what we ingest." - Steve Groves on the Fitness + Technology Podcast

"If I could take everything that I've learned over the past 5 years and apply it to one roll in our company, it would be personal training." - Steve Groves on the Fitness + Technology Podcast

What many of us in the technology space are trying to do is eliminate friction from various transactions that happen within our clubs." - Steve Groves on the Fitness + Technology Podcast

Experimentation comes with failure. For whatever reason, I don't think the culture of our industry is able to tolerate that very well. I'm hoping we start to see more companies that are willing to experiment with different technologies. Even when they fully know certain tech won't work properly or be adopted by their members." - Steve Groves on the Fitness + Technology Podcast

"We have to recognize when something isn't working, and be willing to kill a failed project within 30-60 days at the most." - Steve Groves on the Fitness + Technology Podcast

Members look to us as fitness and wellness experts. We can't only focus on the 2-3 hours a week they are using the facility. Organizations need to to think about the time their members spend outside of the gym." - Steve Groves on the Fitness + Technology Podcast

Resources Mentioned From Steve Thanks To Our Outstanding Sponsors
  • Bryan O'Rourke and his family of companies including Vedere Ventures, Integerus Advisors, and many more. If you are looking for unmatched guidance, capital, insights or a great speaker or facilitator, Bryan and his partners are the go to resource for your organization. To learn more visit bryankorourke.com
  • The Fitness Industry Technology Council, your non-profit resource for reliable technology information supported by forward looking brands who are seeking to drive increased technology adoption in the fitness industry. Make a difference and join FIT-C at fittechcouncil.org today
  • Check out Bryan and his partner Robert Dyer's recent book "9 Partnership Principles: A Story of Life Lessons" which is available now on Amazon.com
Become A FIT-C Podcast Sponsor

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AI Front Desk: Transforming Frontline Work With Brian Holmes

AI Front Desk: Transforming Frontline Work With Brian Holmes

In this episode of the Fitness + Technology Podcast, Bryan O'Rourke welcomes Brian Holmes, CEO and Founder of AI Front Desk. With hiring, training, and retaining frontline workers becoming increasingly challenging, AI Front Desk offers innovative artificial intelligence solutions that handle complex business tasks directly. By reducing dependence on traditional staffing models, the company helps streamline operations, improve efficiency, and minimize errors. Brian joins Bryan to discuss his company's approach and the practical impact these solutions are having across the industry. One Powerful Quote: 32:05: "Yes you can get to where you want to go. You just won't get there as fast as you want." 4-10 Bullet Points (w/ timestamps) - Highlighting key topics discussed: 2:47: Bryan opens the show by sharing Brian's entrepreneurial background. 8:42: Bryan asks Brian about the key lessons that led to the founding of AI Front Desk. 13:47: Bryan discusses the timeline behind launching AI Front Desk. 17:09: Brian addresses common misconceptions about agentic AI. 20:22: Brian outlines some of the core functions that AI Front Desk can perform. 25:33: Brian highlights the biggest challenges organizations face in adopting the technology. 31:20: Brian imparts his final pearls of wisdom to the listeners.  Bullet List of Resources: https://aifrontdesk.com/ Guest Contact Information: brian@aifrontdesk.com https://www.linkedin.com/in/brian-holmes-0a448566/ https://x.com/BrianAIFrontDsk https://www.bryankorourke.com/ https://www.linkedin.com/in/bryankorourke/ http://www.fittechcouncil.org/ https://www.youtube.com/user/bko61163

3 Nov 35min

Key Trends That Will Shape The Global Fitness Industry — Live from FitLife's Club Network Conference With Bryan O'Rourke

Key Trends That Will Shape The Global Fitness Industry — Live from FitLife's Club Network Conference With Bryan O'Rourke

In this episode of the Fitness + Technology Podcast, Bryan O'Rourke shares his keynote presentation delivered live at FitLife's Club Network Conference in Seattle. Bryan explores the key trends transforming the global fitness industry from rapid technological advancements to the evolving importance of human capital. He emphasizes why now is a pivotal moment for leaders to shape the future of fitness. To view Bryan's slide deck, go to: https://www.slideshare.net/slideshow/future-of-fitness-2025-fitlife-club-network-keynote-seattle-2025-bryan-orourke/283944575 One Powerful Quote: 16:54: "Clarity is a superpower." 4-10 Bullet Points (w/ timestamps) - Highlighting key topics discussed: 3:34: Bryan gives an introduction to the major trends shaping the fitness industry and their impact on its future direction. 17:38: Bryan shares the opportunities and challenges that will define the next five years in fitness and wellness. 18:48: Bryan discusses the capital and financial shifts in the marketplace. 27:02: Bryan speaks on bridging the digital and physical gap through humanized experiences. 37:06: Bryan talks about business models that are driving innovation in health and fitness services. 44:12: Bryan highlights what's real in understanding the technology and AI hype cycle. 56:46: Bryan explains why people and trust are the most valuable assets today. 1:06:50: Bryan summarizes how translating strategy into execution can lead to meaningful change. Bullet List of Resources: https://fitlifeclubs.com/ Guest Contact Information: https://www.bryankorourke.com/ https://www.linkedin.com/in/bryankorourke/ http://www.fittechcouncil.org/ https://www.youtube.com/user/bko61163

27 Okt 1h 12min

Exploring Integrative Coaching & Wellness Services With Chris Edwards

Exploring Integrative Coaching & Wellness Services With Chris Edwards

In this episode of the Fitness + Technology Podcast, host Bryan O'Rourke welcomes back Chris Edwards, Founder and CEO of TriCore Wellness. TriCore focuses on the integration of technology, health data, and professional coaching to deliver comprehensive wellness solutions for individuals, employees, and organizations. Chris joins Bryan to discuss his business model and share valuable insights on current trends in integrative coaching and wellness services. One Powerful Quote: 7:51: "You have to unlearn before you can relearn." 4-10 Bullet Points (w/ timestamps) - Highlighting key topics discussed: 3:23: Chris and Bryan discuss how TriCore supports fitness operators by identifying business challenges and creating solutions that drive opportunities. 10:07: Bryan and Chris talk about exploring the unique challenges and emerging opportunities in wellness service products. 12:57: Bryan and Chris talk about addressing the disconnect between traditional fitness education and the evolving needs and expectations of modern consumers. 15:53: Bryan asks Chris why there hasn't been a fresh perspective on identifying and addressing service gaps in the fitness industry. 20:11: Chris shares closing thoughts and actionable advice for listeners navigating the future of wellness services. Bullet List of Resources: https://tricorewellness.com/ Guest Contact Information: https://www.linkedin.com/in/chris-edwards-367094196/ https://www.bryankorourke.com/ https://www.linkedin.com/in/bryankorourke/ http://www.fittechcouncil.org/ https://www.youtube.com/user/bko61163

8 Sep 24min

Strategic Leadership & Growth at Life Time With Jeff Zwiefel

Strategic Leadership & Growth at Life Time With Jeff Zwiefel

In this episode of the Fitness + Technology Podcast, host Bryan O'Rourke sits down with Jeff Zwiefel, Executive Director of Longevity & Performance at Life Time. With over three decades of leadership in the health, fitness, and wellness industry, Jeff brings a wealth of experience in strategic planning, brand evolution, and operational excellence. As a key architect behind Life Time's transformation into a comprehensive healthy lifestyle company, Jeff shares his perspective on the future of wellness, the role of leadership in culture and innovation, and strategies for advancing health span and performance. Tune in for a powerful conversation filled with insights from one of the industry's most influential leaders. One Powerful Quote: 25:57: "We have two lives, and the second one begins when we realize we only have one." 4-10 Bullet Points (w/ timestamps) - Highlighting key topics discussed: 2:04: Bryan opens the conversation with an overview of Jeff's extensive background and career journey. 4:33: The discussion turns to market bifurcation, as Bryan asks Jeff about evolving consumer demands and value delivery. Jeff explains how Life Time has strategically scaled to meet these shifting dynamics. 8:46: Bryan and Jeff explore the role of customer personas and how these insights influence alignment across the entire organization. 11:54: Jeff highlights emerging trends in health and wellness and shares how Life Time is innovating to meet these demands through enhanced service offerings. 17:00: The conversation delves into biotechnology and its growing influence on extending health span and optimizing performance. 20:16: Jeff discusses how Life Time maintains a strong cultural foundation while operating at scale, emphasizing the importance of human connection in large organizations. 24:37: Jeff concludes with key takeaways and lasting insights for listeners, offering wisdom from his decades of leadership in the industry. Bullet List of Resources: https://jeffzwiefel.com/ https://www.lifetime.life/ https://hbr.org/2008/07/putting-the-service-profit-chain-to-work Guest Contact Information: https://www.linkedin.com/in/jeffzwiefel/ https://x.com/JeffZwiefel https://www.bryankorourke.com/ https://www.linkedin.com/in/bryankorourke/ http://www.fittechcouncil.org/ https://www.youtube.com/user/bko61163

4 Aug 29min

Driving Innovation In 3D Design Software With Richard Grönberg

Driving Innovation In 3D Design Software With Richard Grönberg

In this episode of the Fitness + Technology Podcast, host Bryan O'Rourke welcomes Richard Grönberg, Founder and CEO of ECDESIGN — a leading 3D interior design software that empowers sales professionals to quickly plan and visualize any space without the complexity of traditional CAD tools. With over 10,000 companies across 170 countries using the platform, ECDESIGN is transforming how fitness and commercial environments are imagined and brought to life. Tune in as Richard shares insights into the power of design, his business philosophy, and how intuitive planning tools are shaping the future of space visualization in the fitness industry. One Powerful Quote: 18:31: "There are no shortcuts." 4-10 Bullet Points (w/ timestamps) - Highlighting key topics discussed: 2:51: Bryan asks Richard about the origins of ECDESIGN and what inspired him to launch the business. 5:25: The conversation shifts to Swedish design and how it influenced Richard's journey into the fitness industry. 7:15: Richard explains how design expectations have evolved and what users now look for when using ECDESIGN. 8:26: Bryan and Richard explore how gaming principles have influenced modern design tools and the role of technology in that transformation. 13:21: Richard shares his approach to leadership, organizational management, and his core business philosophy. 16:20: Richard offers closing thoughts and shares key insights for listeners from his entrepreneurial experience. Bullet List of Resources: https://www.ecdesign.se/ Guest Contact Information: https://www.linkedin.com/in/richard-gronberg/ https://www.bryankorourke.com/ https://www.linkedin.com/in/bryankorourke/ http://www.fittechcouncil.org/ https://www.youtube.com/user/bko61163

1 Juli 20min

Accelerating Growth In Boutique Fitness With Julian Barnes

Accelerating Growth In Boutique Fitness With Julian Barnes

In this episode of the Fitness + Technology Podcast, host Bryan O'Rourke is joined by Julian Barnes, Co-Founder and CEO of The BFS Network, a market intelligence and growth accelerator for beauty, fitness, and self-care businesses. In his role, Julian serves as a strategic growth advisor, helping BFS members enhance profitability and scale smarter. With a background that includes marketing leadership roles at Velocity Sports Performance and Oasis Day Spa, Julian later co-founded Body Local, NYC's premier networking platform for wellness professionals. Today, he leads BFS, which supports business owners by offering collaborative learning, operational training, and access to high-impact products and services. Tune in as Bryan and Julian explore innovation and the evolving needs of the modern, boutique fitness business. For those who wish to purchase the full BFS Report, use Discount Code FIT-C for $50 off. One Powerful Quote: 38:10: "Focus on the one thing that's the most important thing to get you to the next milestone." 4-10 Bullet Points (w/ timestamps) - Highlighting key topics discussed: 1:41: Julian shares his personal journey and background in the fitness industry. 4:13: Julian talks about the lifecycle of boutique fitness and how the industry is evolving. 7:40: Bryan and Julian reflect on the origins of boutique fitness and the iconic brands that shaped the space. 13:50: Julian talks about boutique modalities and the renewed popularity of pilates. 22:59: Julian speaks about the convergence of fitness, recovery, longevity, and beauty. 27:51: Julian offers his perspective on the growing role of strength training. 30:22: Bryan and Julian discuss intermediaries, membership dynamics, and business models. 37:57: Julian imparts his pearls of wisdom to the listeners. Bullet List of Resources: https://bfsnetwork.com/ www.BFSReport.com https://www.slideshare.net/slideshow/the-rise-of-boutique-studio-fitness-concepts/66643673 Guest Contact Information: https://www.linkedin.com/in/julianabarnes/ https://www.bryankorourke.com/ https://www.linkedin.com/in/bryankorourke/ http://www.fittechcouncil.org/ https://www.youtube.com/user/bko61163

30 Juni 40min

OfferingTree: Building Trust and Tech For Wellness Pros With Eddie Arpin

OfferingTree: Building Trust and Tech For Wellness Pros With Eddie Arpin

In this episode of the Fitness + Technology Podcast, host Bryan O'Rourke is joined by Eddie Arpin, Co-Founder of OfferingTree, a comprehensive website, scheduling, and payment solution designed specifically for wellness professionals. OfferingTree empowers coaches, yoga instructors, personal trainers, mindfulness teachers, and other wellness practitioners by streamlining digital operations, so they can focus on delivering exceptional client experiences. In this conversation, Eddie shares the journey behind OfferingTree, his insights into the evolving needs of wellness professionals, and practical advice on building trust, improving client engagement, and leveraging digital tools effectively. One Powerful Quote: 16:06: "Trust is the most valuable commodity in the world now." 4-10 Bullet Points (w/ timestamps) - Highlighting key topics discussed: 2:47: Eddie shares his software background and the origins of OfferingTree. 5:24: Bryan and Eddie talk about common pain points for wellness professionals. 9:37: Bryan asks Eddie about the value and impact of SMS marketing. 12:26: Eddie goes into evolving trends in content strategy and SEO. 14:57: Eddie shares his thoughts on payment processing and earning customer trust. 17:14: Bryan and Eddie discuss why tech stack integration matters more than ever. 25:54: Bryan wraps up the interview with Eddie imparting his final pearls of wisdom. Bullet List of Resources: https://www.offeringtree.com/ https://www.edelman.com/trust/2025/trust-barometer Guest Contact Information: https://www.linkedin.com/in/eddiearpin/ https://x.com/fifth_eddie https://www.bryankorourke.com/ https://www.linkedin.com/in/bryankorourke/ http://www.fittechcouncil.org/ https://www.youtube.com/user/bko61163

21 Juni 30min

The Future of Fitness LIVE From Beyond Activ With Bryan O'Rourke

The Future of Fitness LIVE From Beyond Activ With Bryan O'Rourke

In this episode of the Fitness + Technology Podcast, Bryan O'Rourke shares his keynote, "The Key Trends Creating Opportunities and Challenges for the Global Fitness Industry in the Next 5 Years" live from Beyond Activ in Singapore. Bryan shares the spotlight for what's next for fitness across the globe — from emerging technologies and programming innovations to finance, business models, and the forces reshaping how to serve members and scale impact. Whether you lead a gym, studio, supplier brand, or digital platform, this talk is designed to challenge your thinking and equip you for what's ahead. To view the slideshow, go to: https://www.slideshare.net/slideshow/future-of-fitness-2025-keynote-bryan-orourke-beyond-activ-singapore-2025/280332550 One Powerful Quote: 7:41: "In a world deluged by irrelevant information, clarity is power." 4-10 Bullet Points (w/ timestamps) - Highlighting key topics discussed: 3:09: Bryan opens his keynote with "What if?" and the convergence of macro/micro trends. 7:47: Bryan talks about opportunities and challenges in the next 5 years. 11:31: Bryan articulates on business models as the mainstay configurations for fitness delivery. 15:40: Bryan speaks on biotechnologies and the new social constructs today. 17:40: Bryan defines leadership vision and the processes to execute on it. 19:09: Bryan recaps his presentation. Bullet List of Resources: https://beyondactiv.com/ Guest Contact Information: https://www.bryankorourke.com/ https://www.linkedin.com/in/bryankorourke/ http://www.fittechcouncil.org/ https://www.youtube.com/user/bko61163

10 Juni 22min

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