Empathy in Design Thinking - Office of the Premier, British Columbia - Shannon Salter - Episode 82

Empathy in Design Thinking - Office of the Premier, British Columbia - Shannon Salter - Episode 82

Software engineers, lawyers, even UX professionals - rarely are these a fair representation of every day people. But usually they're the ones tasked with designing the government services that millions need to use.

Instead, as Shannon Salter points out, we shouldn't speculate about what 'the humans' want. We need to work and design with them. Only by empathising and co-designing can we create solutions that truly resonate and address genuine challenges.

Learn more about empathy in design in this week's episode of the Public Sector Podcast.

Shannon Salter, Deputy Minister to the Premier, Cabinet Secretary, and the Head of the Public Service, Office of the Premier

For more great insights head to www.PublicSectorNetwork.co

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Scaling Ethical AI in Higher Education and Public Systems - Dr Robbie Melton - Episode 175

Scaling Ethical AI in Higher Education and Public Systems - Dr Robbie Melton - Episode 175

This week Dr Robbie Melton, Vice President SMART AI Technology Innovations, Tennessee State University explores how AI is changing both education and government, and what it takes for institutions to ...

12 Apr 13min

Delivering Measurable Public Impact in Georgia - Tricia Pridemore - Episode 174

Delivering Measurable Public Impact in Georgia - Tricia Pridemore - Episode 174

Listen in this we as we sit down with Tricia Pridemore, Commissioner, Georgia Public Service Commission, who explores how public sector organisations can move beyond experimentation and turn innovatio...

5 Apr 16min

AI vs. AI: Navigating California's new frontier in defending innovation, trust, and the digital state - Thea Mann - Episode 173

AI vs. AI: Navigating California's new frontier in defending innovation, trust, and the digital state - Thea Mann - Episode 173

Join Thea Mann, Chief Information Security Officer, Office of Data and Innovation, as she examines California's position at the forefront of global innovation — and at the centre of an increasingly co...

29 Mars 19min

Accelerating Digital Service Innovation through Whole of Government Digital Platforms - Alberto Delgi Esposti - Episode 172

Accelerating Digital Service Innovation through Whole of Government Digital Platforms - Alberto Delgi Esposti - Episode 172

Listen in this week as Alberto Delgi Esposti, Chief Technology Officer, Office of Digital Government, Department of Premier and Cabinet WA explores how Western Australia is transforming service delive...

22 Mars 18min

Interview with IBM's Rob Wilmot - Episode 171

Interview with IBM's Rob Wilmot - Episode 171

In this episode, we catch up with Rob Wilmot, General Manager and Managing Partner, IBM Consulting Canada about why AI is being positioned as a major productivity lever for government, particularly in...

15 Mars 38min

Bridging the Gap: Strengthening Collaboration Across Technology, Program, and Leadership - Sarah Soto-Taylor, Chris Given - Episode 170

Bridging the Gap: Strengthening Collaboration Across Technology, Program, and Leadership - Sarah Soto-Taylor, Chris Given - Episode 170

This week, we are joined by Sarah Soto-Taylor, Deputy Secretary of Strategic Development, California Government Operations Agency and Chris Given, Deputy Secretary for Technology and Innovation, Calif...

8 Mars 17min

Government Response to Data Breaches: Privacy Lessons Learned and Best Practices - Arilea Sill, Kathy Hartlen - Episode 169

Government Response to Data Breaches: Privacy Lessons Learned and Best Practices - Arilea Sill, Kathy Hartlen - Episode 169

As data breaches become more common, governments need to be ready to respond quickly, clearly and in a way that protects public trust. Join  Arilea Sill, Chief Information Access and Privacy Officer, ...

1 Mars 15min

Future-Forward Georgia – Innovation with Integrity - Shawnzia Thomas - Episode 168

Future-Forward Georgia – Innovation with Integrity - Shawnzia Thomas - Episode 168

In this episode, Shawnzia Thomas, State Chief Information Officer and Executive Director, Georgia Technology Authority explores how Georgia is advancing digital transformation by weaving innovation in...

22 Feb 19min

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