003: E = Empathy — Does It Really Make a Difference?

• How an encounter with a patient with paranoid schizophrenia dramatically changed the course of his career
• The 5 Secrets of Effective Communication
• How to talk with your EAR

Dr. Burns also discusses what therapists can do when

• you are angry with a patient
• you don't like a patient
• or when a patient is angry with you