The Truth Behind Automation Claims in Customer Support | Cresta CEO Ping Wu
Can you scale customer support without burning out agents or frustrating customers?Ping Wu shares how Cresta combines AI and human intelligence into a single system that scales sustainably for compani...
9 Feb 43min
The Safest Dollar on the Internet | Circle CEO Jeremy Allaire
USDC closed the gap between software and law in modern finance.On Grit, Jeremy Allaire discusses how fully reserved, dollar backed digital currency became part of the financial system after more than ...
26 Jan 1h 5min
Why We’re Only Using 1% of AI | Glean CEO Arvind Jain
Glean has grown into a $7.2B company by giving employees AI assistants and agents that extend their capabilities.CEO Arvind Jain is back on Grit alongside Joubin Mirzadegan. Here’s what stood out:“My ...
12 Jan 58min
The Grittiest Conversations of 2025: AI, Business & Beyond
In this recap episode, we highlight the best moments from our 2025 interviews and reflect on the ideas that defined the year.Featuring:David Rubenstein (co-founder of Carlyle) Yamini Rangan (CEO of Hu...
29 Dec 202541min
How Brands Stay Visible When AI Decides | Profound CEO James Cadwallader
What happens when AI becomes your most influential referrer?As consumers turn to ChatGPT for answers, James Cadwallader and his team at Profound help brands like Eight Sleep and MongoDB gain visibilit...
22 Dec 202550min
How Snap Plans to Win the AR Race | Evan Spiegel on Spectacles
Turning down a $3B offer from Facebook is a bold move for any young CEO.Evan Spiegel shares how Snap’s early dream was to stay independent and give its community an authentic voice, a bet that proved ...
15 Dec 20251h 11min
The Pull to Build: Joubin Mirzadegan on Grit and Starting Roadrunner
What does it take to go from advising founders to becoming one?On this week’s special Reverse Grit episode, we flip the script and put our Grit podcast host Joubin Mirzadegan in the guest seat.Joubin ...
8 Dec 20251h 14min
Building Cloudflare for the Next 50 Years | Co-founder Cloudfare Michelle Zatlyn
Fifteen years in, it can still feel like “we’re just getting started.”Michelle Zatlyn, co-founder of Cloudflare, returns to Grit with Joubin Mirzadegan to share how Cloudflare secures the internet for...
1 Dec 202558min
