The Future of Customer Service: Expert Tips from Blake Morgan

The Future of Customer Service: Expert Tips from Blake Morgan

Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ Buy The Book: The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Today’s Customer: http://8cxlaws.com/ Join Kwame Christian as he hosts Blake Morgan, a renowned expert in customer experience and author of three transformative books on the subject. In this episode, Blake shares her insights on customer centricity and reveals how businesses can thrive by making their customers' lives easier and better. She delves into the significance of internal negotiation skills, particularly for leaders aiming to foster a customer-centric culture within their organizations. Blake also offers practical strategies for managing both current operational challenges and future growth plans while maintaining a positive, resilient mindset. What Will Be Covered: Understanding the importance of customer-centric strategies in business growth. How to effectively negotiate for resources and support within a company. Practical steps for leaders to balance immediate tasks with long-term goals. Connect with Blake Morgan Buy The Book: The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Today’s Customer: http://8cxlaws.com/ Follow Blake on LinkedIn: https://www.linkedin.com/in/blakemichellemorgan/ Contact ANI Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ Follow Kwame Christian on LinkedIn: https://www.linkedin.com/in/kwamechristian/ The Ultimate Negotiation Guide: https://www.americannegotiationinstitute.com/guides/ultimate-negotiation-guide/ Click here to buy your copy of How To Have Difficult Conversations About Race!: https://www.amazon.com/Have-Difficult-Conversations-About-Race/dp/1637741308/ref=pd_%5B%E2%80%A6%5Df0bc9774-7975-448b-bde1-094cab455adb&pd_rd_i=1637741308&psc=1 Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!: https://www.amazon.com/Finding-Confidence-Conflict-Negotiate-Anything/dp/0578413736/ref=sr_1_1?crid=2PSW69L6ABTK&keywords=finding+confidence+in+conflict&qid=1667317257&qu=eyJxc2MiOiIwLjQyIiwicXNhIjoiMC4xNCIsInFzcCI6IjAuMjMifQ%3D%3D&sprefix=finding+confidence+in+conflic%2Caps%2C69&sr=8-1 What's in it for you? Exclusive Advice: Gain insights from top negotiation experts. Community Support: Connect with a like-minded community focused on growth. Personal & Professional Growth: Unlock strategies to enhance every aspect of your life. You deserve to negotiate more of the best things in life, and now you can! Don't wait—be the first in line to experience this game-changing resource. 🎁 Special Launch Offer: Subscribe today and get 50% off for the first year. That's just $10 a month or $100 for the year! 🔗 Visit negotiateanything.com to join today and secure your spot. Ensure you don't miss out on any updates or exclusive offers. Elevate your negotiation game with Negotiate Anything Premium—your future of successful negotiations starts now! 🚀

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The Negotiation Skill NOBODY Teaches YOU: How to Fail Well

The Negotiation Skill NOBODY Teaches YOU: How to Fail Well

Failure isn’t the end of a negotiation — it’s the beginning of your biggest breakthrough. In this thought-provoking episode of Negotiate Anything, Kwame Christian sits down with renowned negotiation ...

11 Feb 42min

Why Being Assertive Feels Risky — and Why You Need It Anyway

Why Being Assertive Feels Risky — and Why You Need It Anyway

Click here to buy your copy of How To Have Difficult Conversations About Race!⁠ In this episode, Emilie Aries, Founder and CEO of Bossed Up, discusses what is means to be assertive vs aggressive, g...

10 Feb 36min

How to Talk About Sex Without It Feeling Awkward with ⁠Dr. Nicole McNichols⁠

How to Talk About Sex Without It Feeling Awkward with ⁠Dr. Nicole McNichols⁠

“Good sex” isn’t automatic. It’s built. In this episode, Dr. Nicole McNichols breaks down a truth most people learn way too late: great intimacy doesn’t come from luck, chemistry, or “just knowing” w...

9 Feb 1h 14min

How People REALLY Change Their Minds? (Backed up by Science)

How People REALLY Change Their Minds? (Backed up by Science)

What if changing someone’s mind isn’t about being right — but about understanding how people actually think? In this Negotiation Masterclass edition of Negotiate Anything, Kwame Christian curates thr...

8 Feb 2h 2min

The Hidden Cost of Unresolved Disagreements

The Hidden Cost of Unresolved Disagreements

What if the secret to winning tough negotiations isn’t saying more — but seeing people more clearly? In this special Negotiation Masterclass episode of Negotiate Anything, host Kwame Christian brings...

7 Feb 1h 31min

Inside the Mind of Exceptional Negotiators: What They Know — and You Don’t

Inside the Mind of Exceptional Negotiators: What They Know — and You Don’t

What if the single skill separating average negotiators from truly exceptional ones isn’t persuasion — but curiosity? In this special Negotiation Masterclass episode of Negotiate Anything, Kwame Chri...

6 Feb 1h 51min

The Hidden Pressure of Being in Charge

The Hidden Pressure of Being in Charge

In this episode, we break down the hidden pressure of leadership—the stress people don’t see, the isolation leaders feel, and why many leaders struggle with mental health while everyone assumes they’r...

5 Feb 1h 1min

What No One Tells You About the Future (AI, Uncertainty & Staying Grounded)

What No One Tells You About the Future (AI, Uncertainty & Staying Grounded)

The future feels louder than ever—AI, nonstop headlines, and uncertainty that makes it hard to stay grounded. In this episode, futurists Erica Orange and Jared Weiner break down what most people miss ...

4 Feb 58min

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