Ep 26: Fix Your Revenue Leaks: Sandy Yu on Turning CS Into a Growth Engine
Your GTM strategy may be bleeding revenue—and you don’t even know it.In this Spotlight episode, host Emma Lo sits down with Sandy Yu, Founder of Revenue Retention Advisors, to unpack how post-sales te...
19 Aug 202542min
Ep 25: Catch Risk Before It Becomes Churn with Vinova Deniz
What if your health score is lying to you?In this episode of Spotlight by CS in Focus, we sit down with Vinova Deniz, Head of Customer Success at Wiza, to unpack what it really means to be proactive i...
20 Juli 202531min
Ep 24: How to Be a Strategic CSM: Chad Horenfeldt’s 3C Framework to Uplevel Every Customer Conversation
In this episode, host Emma Lo speaks with Chad Horenfeldt, VP of Customer Success at Siena AI and author of The Strategic Customer Success Manager. Chad breaks down what it really means to be strateg...
12 Juli 202530min
Ep 23: How to SUCCEED and Take Control of Your Career (in CS and Beyond) with Greg Boyd
Join Emma Lo in the latest episode with Greg Boyd about leading an intentional life and career.Greg shares his personal journey through tragedy, the birth of his new company Vienna Waits, and the miss...
26 Maj 202528min
Ep 22: How to Break Into Customer Success with Gözde Görce
Thinking of pivoting into Customer Success in 2025? This episode is your blueprint.Gözde Görce, Team Lead of Scaled CS at Apollo.io and founder of The Success Path, joins us to unpack everything from ...
18 Maj 202533min
Ep 21: Scaling CS through Partnership with Paul Abdool and Franz Schrepf
In this episode of Spotlight LinkedIn Live, Emma Lo sits down with Paul Abdool and Franz-Josef Schrepf, two powerhouse partnership leaders, to uncover what truly drives successful partner ecosystems i...
25 Feb 202552min
Ep 19: Why Value is the Heart of Modern Customer Success with Dillon Young
In this episode, host Emma Lo sits down with Dillon Young, founder of Lifetime Value Media and Customer Value Labs, to dive into the trends shaping CS today. Dillon shares insights on: The rise of A...
17 Dec 202428min
