How to Retain Your Customers | Ep. #355

How to Retain Your Customers | Ep. #355

In Episode #355, Eric and Neil discuss how to retain your customers. Customer experience has the largest impact when it comes to loyalty. When you treat your customers well—acknowledging their value as client and friend—they will stay true to you, refer you to others, and contribute to the long-term success of your company. Tune-in to find how you can keep your customers for the long haul. Time Stamped Show Notes: 00:27 – Today’s topic: How to Retain Your Customers 00:40 – People like dealing with people so visit your customers and build a relationship when you can 00:48 – It can be difficult at times, but you have to establish that relationship 01:17 – Add as much value as you can to your customers 01:24 – Your job is to make them look like a superstar so they’ll remember you forever 01:31 – Become their friend 01:44 – The onboarding experience affects retention more than anything else 01:50 – Look at the metrics for your onboarding 02:17 – For service-based businesses, Conversion Rate Experts will ask you about the experience 02:30 – They take the data to improve onboarding experiences and calls 02:48 – Some of Eric’s friends use Intercom for support 02:54 – Have great customer service 03:15 – It’s part of the experience 03:35 – Do what’s right for the customer 03:50 – Neil had a bad experience with a software company 04:08 – The owner didn’t assist Neil well 04:24 – Neil is a prime customer and when his order didn’t arrive on time, Amazon sent him a new product overnight and a rebate 05:25 – In the long run, a good experience will pay off 05:43 – People will remember how you made them feel! 06:15 – That’s it for today’s episode! 3 Key Points: Build a relationship with your customers and consistently work to add value to them. Your customers as friends, know their worth when it comes to the lasting success of your company. Great customer service will keep your customers happy and satisfied—they’ll even be willing to refer you to others. Leave some feedback: What should we talk about next? Please let us know in the comments below. Did you enjoy this episode? If so, please leave a short review. Connect with us: NeilPatel.com Quick Sprout Growth Everywhere Single Grain Twitter @neilpatel Twitter @ericosiu Learn more about your ad choices. Visit megaphone.fm/adchoices See omnystudio.com/listener for privacy information.

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GEO is not different than SEO. BUT…

GEO is not different than SEO. BUT…

In this episode, Eric and Neil break down the evolution of SEO into GEO, AEO, and LLMO, and why marketers must adapt to shifting client demands. They explore how platforms like Reddit and YouTube now shape search visibility, highlight the risks of short-term SEO hacks, and share lessons from creators like MrBeast on growth, focus, and profitability. (00:00) The future of SEO: GEO, AEO, and LLMO explained (05:00) Why brand mentions, Reddit marketing, and YouTube strategy drive rankings (10:00) SEO hacks, parasite strategies, and Google’s shifting role (15:00) Reddit optimization tips and the dangers of AI-generated content (20:00) Business lessons from MrBeast and Cursor: revenue vs. profitability To suggest a topic, go to https://www.marketingschool.io. For more content from Eric and Neil, check out: Eric’s YouTube: Leveling Up with Eric Siu Neil’s YouTube: Neil Patel Connect with Us: Single Grain << Eric’s ad agency NP Digital << Neil’s ad agency X: @neilpatel, @ericosiu Instagram: @neilpatel, @ericosiu Drop Us a Review If You Enjoyed the Episode!

18 Sep 31min

What to Do If Someone Copies Your Product?

What to Do If Someone Copies Your Product?

In this episode #3042, Eric and Neil break down the competitive landscape and market positioning, the role of personalization in advertising, and hiring strategies that spotlight candidates with proven growth. They also touch on work-life balance, employee wellbeing, and close with insights into financial trends and major tech performance. TIME-STAMPED SHOW NOTES (00:00) Competitive Landscape and Market Positioning (07:03) Hiring Strategies for Success (11:54) Work-Life Balance and Employee Wellbeing (15:00) Financial Insights and Market Trends To suggest a topic, go to https://www.marketingschool.io. For more content from Eric and Neil, check out Eric’s Leveling Up with Eric Siu YouTube channel and Neil’s Neil Patel YouTube channel. Connect with Us: Single Grain << Eric's ad agency NP Digital << Neil’s ad agency X @neilpatel, @ericosiu Instagram @neilpatel, @ericosiu Drop Us a Review If You Enjoyed the Episode!

17 Sep 20min

How to Win Big Enterprise Logos

How to Win Big Enterprise Logos

In this episode #3041, Eric and Neil discuss how to win big enterprise logos by focusing on relationships, networking, and long-term trust. They explain the role of RFPs, challenges in tracking leads, and why in-person interactions and events are key to building credibility and driving business growth. TIME-STAMPED SHOW NOTES (00:00) Winning Big Enterprise Logos (09:09) The Importance of Relationships in Business (12:06) In-Person Connections and Networking (14:45) Leveraging Events for Business Growth To suggest a topic, go to https://www.marketingschool.io. For more content from Eric and Neil, check out Eric’s Leveling Up with Eric Siu YouTube channel and Neil’s Neil Patel YouTube channel. Connect with Us: Single Grain << Eric's ad agency NP Digital << Neil’s ad agency X @neilpatel, @ericosiu Instagram @neilpatel, @ericosiu Drop Us a Review If You Enjoyed the Episode!

16 Sep 18min

AI Doesn't Drive Revenue Today!

AI Doesn't Drive Revenue Today!

In this episode #3040, Eric and Neil discuss how businesses are using AI in marketing but struggling to see real revenue results, pointing out that most companies focus on flashy tools rather than KPI-driven outcomes. They stress the need to push AI experiments into production and spread AI fluency across organizations. The conversation also touches on major corporate layoffs linked to AI adoption, the weakening job market, and the broader economic implications of interest rate changes. TIME-STAMPED SHOW NOTES (00:00) AI in Marketing: Usage vs. Real ROI (07:28) Corporate Layoffs and AI’s Role in Job Cuts (14:54) Weakening Job Market and Interest Rate Implications To suggest a topic, go to https://www.marketingschool.io. For more content from Eric and Neil, check out Eric’s Leveling Up with Eric Siu YouTube channel and Neil’s Neil Patel YouTube channel. Connect with Us: Single Grain << Eric's ad agency NP Digital << Neil’s ad agency X @neilpatel, @ericosiu Instagram @neilpatel, @ericosiu Drop Us a Review If You Enjoyed the Episode!

15 Sep 20min

Millionaire CEO’s PR Disaster, Elon’s Visionary Skills, and the $28B Pop Mart Lesson From China

Millionaire CEO’s PR Disaster, Elon’s Visionary Skills, and the $28B Pop Mart Lesson From China

In this episode #3039, Eric Siu and Neil Patel discuss a wide range of business lessons, from a viral US Open controversy to Elon Musk’s unique communication style and the rise of Pop Mart in China. They highlight Xiaomi’s customer development strategies, the importance of learning from both large and small competitors, and insights from the Chinese market, including real estate dynamics. TIME-STAMPED SHOW NOTES (00:00) The Controversial Hat Incident at the US Open (03:00) Visionary Communication: Lessons from Elon Musk (06:01) The Rise of Pop Mart and the Chinese Toy Market To suggest a topic, go to https://www.marketingschool.io. For more content from Eric and Neil, check out Eric’s Leveling Up with Eric Siu YouTube channel and Neil’s Neil Patel YouTube channel. Connect with Us: Single Grain << Eric's ad agency NP Digital << Neil’s ad agency X @neilpatel, @ericosiu Instagram @neilpatel, @ericosiu Drop Us a Review If You Enjoyed the Episode!

11 Sep 19min

Agency Trends, Capitalism vs Socialism, and Gary Vee’s Blueprint for the Next Generation

Agency Trends, Capitalism vs Socialism, and Gary Vee’s Blueprint for the Next Generation

In this episode #3038, Eric Siu and Neil Patel break down agency growth and revenue trends, highlighting the effectiveness of outbound marketing in driving results. They also compare capitalism and socialism, pointing to the strengths of capitalism, and close by discussing how different content formats can shape audience engagement. TIME-STAMPED SHOW NOTES (00:00) Agency Growth and Revenue Trends (09:03) The Impact of Outbound Marketing (18:38) Capitalism vs. Socialism: A Broader Perspective (21:36) Content Formats and Audience Engagement To suggest a topic, go to https://www.marketingschool.io. For more content from Eric and Neil, check out Eric’s Leveling Up with Eric Siu YouTube channel and Neil’s Neil Patel YouTube channel. Connect with Us: Single Grain << Eric's ad agency NP Digital << Neil’s ad agency X @neilpatel, @ericosiu Instagram @neilpatel, @ericosiu Drop Us a Review If You Enjoyed the Episode!

10 Sep 25min

How to Create Content for AI, Gymshark’s Sorority Play, and Rethinking Burnout

How to Create Content for AI, Gymshark’s Sorority Play, and Rethinking Burnout

In this episode #3067, Eric and Neil discuss how content creation is shifting from keyword-heavy tactics to covering topics in depth, especially with AI reshaping SEO. They highlight the value of platforms like Reddit and YouTube for engagement, the role of AI in strategy, and the importance of addressing burnout by focusing on motivation and small wins. TIME-STAMPED SHOW NOTES (00:00) The Evolution of Content Creation (02:47) Navigating SEO in the Age of AI (05:51) Understanding User Intent and Community Engagement (09:04) The Role of AI in Marketing and Content Strategy (11:58) Burnout and Motivation in the Workplace To suggest a topic, go to https://www.marketingschool.io. For more content from Eric and Neil, check out Eric’s Leveling Up with Eric Siu YouTube channel and Neil’s Neil Patel YouTube channel. Connect with Us: Single Grain << Eric's ad agency NP Digital << Neil’s ad agency X @neilpatel, @ericosiu Instagram @neilpatel, @ericosiu Drop Us a Review If You Enjoyed the Episode!

9 Sep 22min

AI Is Killing Junior Jobs, Here’s What’s Replacing Them

AI Is Killing Junior Jobs, Here’s What’s Replacing Them

In this episode #3036, Eric and Neil discuss how AI is reshaping the job market, with fewer junior roles available and a growing demand for senior talent. They highlight the importance of adapting through upskilling, while also stressing how education and personalized learning will play a key role in preparing future workers. TIME-STAMPED SHOW NOTES (00:00) The Impact of AI on Hiring Trends (02:50) The Shift in Job Roles and Responsibilities (05:56) The Future of Work: AI vs. Human Roles (08:57) Education and Its Role in Career Success (11:56) The Evolution of Learning: Personalized Education To suggest a topic, go to https://www.marketingschool.io. For more content from Eric and Neil, check out Eric’s Leveling Up with Eric Siu YouTube channel and Neil’s Neil Patel YouTube channel. Connect with Us: Single Grain << Eric's ad agency NP Digital << Neil’s ad agency X @neilpatel, @ericosiu Instagram @neilpatel, @ericosiu Drop Us a Review If You Enjoyed the Episode!

8 Sep 20min

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