173. High performance culture, with Charlotte Matier

173. High performance culture, with Charlotte Matier

High performance culture is invaluable for charities seeking to make a bigger difference. What can we do to encourage an approach to fundraising that strengthens relationships and increases fundraising income?

The High Value and Legacies fundraising department at Alzheimer’s Society has achieved impressive growth over the last 5 years. Rob talks to Charlotte Matier, Associate Director at the department to hear about the culture, processes and priorities that have helped achieve these results. In particular, she shares the three pillars they use to guide decision-making and ways of working.

Using examples, Charlotte shares how her team strive to build firm foundations upon which successful fundraising can take place; to create exceptional experiences; and to maximise value for both supporters and the charity.

We’d love to know what you think about these ideas! Thank you for sharing the episode, so it can help as many charities as possible. Charlotte and Rob are both on LinkedIn.

Avsnitt(190)

193. Small Shifts, Big Results, with Sarah Pryer

193. Small Shifts, Big Results, with Sarah Pryer

Relatively small shifts in what you say, and how you say it, lead to big differences in your fundraising results. Rob has always been fascinated by these distinctions and how they affect your applicat...

11 Mars 35min

192. Tenacious Fundraising: How to Keep Going When Funders Keep Saying No, with Sarah Tavener

192. Tenacious Fundraising: How to Keep Going When Funders Keep Saying No, with Sarah Tavener

Every fundraiser knows the sting of a donor saying “no.” An invaluable skill is knowing when to step back and when to learn, adapt and try again. In this encouraging conversation, Sarah Tavener, Head ...

27 Feb 29min

191. Brilliant thanking and stewardship, with Laura Elliott

191. Brilliant thanking and stewardship, with Laura Elliott

Obviously great fundraising involves building great relationships with your supporters and donors. But how do you do that in practice?One charity that has been making wonderful progress in recent year...

29 Jan 38min

190. Four Habits for Your Best Fundraising Year Ever, with Ben Swart and Rob Woods

190. Four Habits for Your Best Fundraising Year Ever, with Ben Swart and Rob Woods

If you'd like to make 2026 your best fundraising year ever, this episode is for you.Fundraising trainers Rob and Ben share four powerful habits that transform your results - without adding more to you...

6 Jan 36min

189. The Die Hard One - Four listens for any season, with Ben Swart and Rob Woods

189. The Die Hard One - Four listens for any season, with Ben Swart and Rob Woods

If you’d like handy tips and inspiring examples from our fundraising podcast in 2025, or ideas for what to listen to next, we recorded this special show for you. Fundraising trainers Rob and Ben pick ...

29 Dec 202529min

188. The Comeback – Adapting strategy under pressure with Juliane Caillouette Noble

188. The Comeback – Adapting strategy under pressure with Juliane Caillouette Noble

In times of rapid change, all charities and social good organisations are having to adapt if we are to survive and continue to make an impact.The Sustainable Restaurant Association (SRA) has faced ple...

15 Dec 202527min

187. Outward Mindset, with Max Newton and Lindsay Tilston Jones

187. Outward Mindset, with Max Newton and Lindsay Tilston Jones

The biggest source of stress for most fundraisers is usually conflict with other teams in your organisation. What can you do to improve internal relationships and have your fundraising project succeed...

1 Dec 202538min

186. Entrepreneurial Mindset, with Sam Squire

186. Entrepreneurial Mindset, with Sam Squire

As the funding environment becomes ever more competitive, being ambitious, open to opportunities and willing to adapt is extremely valuable for charities. Inspire to Ignite is a small, fast-growing no...

10 Nov 202532min

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