Ash Anil: How Technical Safety BC Focuses on Customer Experience and Why it Pays Off

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Today's guest, Ash Anil, is Business Leader at Technical Safety BC.. Why is a government organization on a podcast talking about Customer Experience? Turns out focusing on Customer Experience is also good government. Specifically we learn:

a) How focusing on Customer Experience can literally save lives.

b) How Technical Safety B.C. dramatically increased customer satisfaction scores through digitization of common forms and documentation required for compliance.

c) How Technical Safety B.C. continues to innovate for all of its customers in spite of the wide range of technical adoption (some don't have email, for example).

d) How Technical Safety BC maintains a spirit of innovation that is radically focused on adding customer value.

e) Much, much more….

About our Guest, Ash Anil

Ashutosh Anil has been an innovation leader in the customer experience, product & service industry for almost 2 decades, supporting global organizations such as Best Buy, ADP Canada, Rogers Communications, 3 Telecom UK, Fido Solutions, as well as Canadian SaaS startups like Money On the Go (AKA MOGO) and Rise People.

As a precise and creative strategic planner, Ash connects
culture, people, and customer centricity to build diverse teams who
passionately and aggressively pursue best-in-class CX. In his current role as
Business Leader at Technical Safety BC, Ash religiously applies customer
centricity to the cause of public participation in safety, inspiring employees
to put CX first in an industry where the concept of "Outside In" value creation
can sometime gets lost.

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