Episode 19: Service Offerings Explained

Service offerings form the bridge between a service provider and the consumers who benefit from their services. In this episode, we’ll define what an offering is in ITIL terms — a formal description of one or more services, goods, or resources presented to a target consumer group. We’ll break down the components of offerings, which can include tangible goods, access to resources, and service actions. You’ll learn how offerings can be packaged, customized, and positioned to meet the needs of different customer segments, and why this matters both for business strategy and for exam preparation.

We’ll also highlight how offerings create clarity. For example, a software company might provide a basic tier with limited features, a premium tier with full functionality, and additional warranty levels like 24/7 support. These structured offerings help organizations communicate clearly and set expectations, making them essential for both customer satisfaction and organizational success. This episode was produced by BareMetalCyber.com.