Episode 27: Keep It Simple and Practical — Avoiding Complexity

Complexity is one of the biggest threats to efficiency, and ITIL’s principle “Keep It Simple and Practical” addresses this directly. In this episode, we’ll explore how simplicity reduces errors, accelerates adoption, and makes processes more resilient. Simplicity means focusing only on the steps that truly add value, while discarding unnecessary complexity that creates confusion. Practicality ensures that what you design and implement can actually be used in day-to-day operations. Together, simplicity and practicality keep organizations from drowning in overly detailed procedures and unused tools.

We’ll discuss practical ways to apply this principle, such as reducing approval layers in change management, streamlining reporting formats, and aligning documentation to the “just enough” standard. Exam questions may test your ability to recognize when a process has become too complex to deliver value. By remembering this principle, you’ll be prepared to explain why simple, practical approaches often outperform elaborate designs. This episode was produced by BareMetalCyber.com.