Episode 35: Communication and Collaboration in Teams

Strong collaboration is essential for organizational success, and ITIL underscores the need for effective communication within the people dimension. In this episode, we’ll explore why collaboration matters, how silos can weaken value creation, and what practices improve teamwork. Effective communication ensures that goals are shared, progress is visible, and challenges are addressed quickly. Collaboration extends beyond IT to business units, suppliers, and customers, creating a shared understanding of value and reducing the risk of missed expectations.

We’ll also connect this principle to modern ways of working, such as agile methods, DevOps, and cross-functional teams. The exam may ask you to recognize how communication failures contribute to service issues, so understanding this concept is both practical and test-relevant. Strong collaboration fosters resilience, adaptability, and customer satisfaction — qualities at the core of ITIL’s vision. This episode was produced by BareMetalCyber.com.