Finance Is The 100% Sector: Why AI Can’t Replace the Human in Fintech’s Final Mile
Tech Talks31 Okt 2025

Finance Is The 100% Sector: Why AI Can’t Replace the Human in Fintech’s Final Mile

“Banking is 100% of the time business. You've got to get it right. It's got to be compliant and you have to have a sure delivery of movement of funds if that's the business that you're in.”

On today's show David talks to Global Financial Services leader Richard Winston (Slalom Consulting) to unpack a shift at Money20/20 Las Vegas, where the biggest players now hunt for payment innovation.

We dive into why banking remains a "100% business," with Richard arguing that human validation is essential because AI models still hallucinate. Richard explains how Millennials and GenZ are forcing legacy firms to digitise their experience, moving friction from the customer journey to critical regulatory checks.


Tech Talks is powered by Nash Squared, the leading global provider of technology and talent solutions. Find out more about our solutions at⁠⁠⁠⁠ ⁠⁠⁠www.nashsquared.com⁠⁠⁠⁠⁠⁠⁠

The music on Tech Talks is created by London artist Lemzi:⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠www.lemzi.com⁠⁠

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