3 Ways to Drastically Improve Your Client Retention #2080

In episode #2080, Neil and Eric talk about three ways to drastically improve your client retention. Many companies believe that a 30-40 percent churn rate is acceptable when actually this number is far too high. Learn how to identify the top reasons why your customers are leaving, why retention is so valuable, and how to drastically improve your retention levels! TIME-STAMPED SHOW NOTES: [00:20] Today’s topic: Three ways to drastically improve your client retention. [00:25] Why 30-40 percent churn should be avoided. [00:48] How to use a credit card updater and PayPal to improve retention. [01:31] What it means to have an executive sponsor and how it helps clients. [02:34] How to run Net Promoter Scores (NPS) and solve your retention problems one issue at a time. [03:17] What the book 7 Powers: The Foundations of Business Strategy can teach us about retention. [04:11] That’s it for today! Don’t forget to rate, review, and subscribe to this podcast! [04:27] Go to https://www.marketingschool.io/live to learn more about our next live event!   Links Mentioned in Today’s Episode:     7 Powers: The Foundations of Business Strategy   Subscribe to our premium podcast (with tons of goodies!): https://www.marketingschool.io/pro   Leave Some Feedback:     What should we talk about next? Please let us know in the comments below Did you enjoy this episode? If so, please leave a short review.     Connect with Us:    Neilpatel.com Quick Sprout  Growth Everywhere Single Grain Twitter @neilpatel  Twitter @ericosiu Learn more about your ad choices. Visit megaphone.fm/adchoices See omnystudio.com/listener for privacy information.