Insights and Innovation: Purple Cloud's Evolution in Retail Communication

Chapters:0:00 - 1:13: Introduction & Welcome1:14 - 2:42: Building Purple Cloud: A Focus on Customers2:43 - 3:59: Scaling vs. Customer Needs4:00 - 8:09: From Chat to Call Tracking8:10 - 9:07: Inside the Mind of a Coder9:08 - 11:43: Purple Cloud’s Integrated Approach11:44 - 13:33: Call Tracking Accuracy13:34 - 14:28: Customer Education14:29 - 17:48: Purple Cloud & VoIP17:49 - 23:44: Data for Sales Teams23:45 - 27:05: Navigating Trends: Purple Cloud & AI27:06 - 30:36: AI over Time30:37 - 34:47: AI's Potential for Societal Impact  34:48 - 37:00: Closing Remarks Podcast website: https://160.fm/ Connect with Josh:Purple Cloud: http://www.purplecloud.com/LinkedIn: linkedin.com/in/shatkinmargolis Connect with Jill:LinkedIn: www.linkedin.com/in/jill-berkowitz 160 Characters is powered by Clerk Chat.