Can AI Really Replace Human Customer Support?
Beyond Coding4 Kesä 2025

Can AI Really Replace Human Customer Support?

In this episode, Dennis de Reus, co-founder of Stellar and former Head of AI at ABN Amro, reveals how AI-driven voice technology is redefining customer interactions. We discuss practical experiences, real customer feedback, and the capabilities of AI compared to human support agents.

Topics include:
✅ How Stellar uses AI to improve customer support experiences.
✅ Real-world scenarios where customers prefer AI over human interactions.
✅ The strengths and limitations of AI in customer service.
✅ Building a successful AI startup from the ground up.

Discover where AI excels, where human interaction is still essential, and how technology is reshaping customer service. 🎧


Connect with Dennis de Reus:

https://www.linkedin.com/in/dennisdereus


Full episode on YouTube ▶️

https://youtu.be/M_iqxMVB_vs

Beyond Coding Podcast with ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠🎙Patrick Akil⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Powered by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Xebia⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠!⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠!

Jaksot(238)

Elegant Code and How Things Work with Andrew Snare

Elegant Code and How Things Work with Andrew Snare

Connect with Andrew Snare: https://www.linkedin.com/in/asnare ⁠https://toot.community/@ajs⁠ https://twitter.com/asnare Full episode on YouTube ▶️ https://youtu.be/h4O3up5m0PU New episodes every Wedne...

11 Loka 202356min

Remote First Company Culture with Marleen Kappert & Sebastiaan Bekker

Remote First Company Culture with Marleen Kappert & Sebastiaan Bekker

Connect with Marleen Kappert: https://www.linkedin.com/in/marleenkappert Connect with Sebastiaan Bekker: https://www.linkedin.com/in/sebastiaanbekker Full episode on YouTube ▶️ https://youtu.be/CwiD...

4 Loka 202356min

Personal Values, Creative Entrepreneurship and Process with Lindsay Faller

Personal Values, Creative Entrepreneurship and Process with Lindsay Faller

Connect with Lindsay Faller: https://cloudfields.cc⁠ ⁠https://www.instagram.com/cloudfields.cc https://www.lindsayfaller.com https://www.linkedin.com/in/lindsay-faller-2277243 Full episode on YouTube...

27 Syys 202357min

Generative AI, LLM Implementations and Challenges with Rens Dimmendaal

Generative AI, LLM Implementations and Challenges with Rens Dimmendaal

Connect with Rens Dimmendaal: https://rensdimmendaal.com https://www.linkedin.com/in/rensdimmendaal https://twitter.com/R_Dimm Full episode on YouTube ▶️ https://youtu.be/2VOGakc2qvk New episodes eve...

20 Syys 202351min

Working from Anywhere, Goals, Impact and Freelancing with Eva Zahrawi Ruiz

Working from Anywhere, Goals, Impact and Freelancing with Eva Zahrawi Ruiz

Connect with Eva Zahrawi Ruiz: https://www.linkedin.com/in/evazahrawi http://the2ndhalf.nl https://twitter.com/evaza Check out her podcast! https://podcasts.apple.com/en/podcast/the-2nd-half-your-gui...

13 Syys 20231h 37min

Mentorship, Design and Creative Engineers with Alyona Volkova

Mentorship, Design and Creative Engineers with Alyona Volkova

Connect with Alyona Volkova: https://www.linkedin.com/in/alvol Full episode on YouTube ▶️ https://youtu.be/jW3xmo27144 New episodes every Wednesday with our host ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠🎙Patrick Akil⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠...

6 Syys 20231h 2min

Q&A #5: How to be a Great Senior Software Engineer & More with Patrick Akil

Q&A #5: How to be a Great Senior Software Engineer & More with Patrick Akil

Full episode on YouTube ▶️ https://youtu.be/KtJILlRIPOc New episodes every Wednesday with our host ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠🎙Patrick Akil⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠!   Big shoutout to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Xebia⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ for sponsoring ...

30 Elo 202341min

Changing Consumer Behaviour with Georges de Boeck

Changing Consumer Behaviour with Georges de Boeck

Connect with Georges de Boeck: https://www.linkedin.com/in/georgesdeboeck Blinkist article (called it Blender, oops): https://uxplanet.org/how-solving-our-biggest-customer-complaint-at-blinkist-led-t...

23 Elo 20231h 2min