Can AI Really Replace Human Customer Support?
Beyond Coding4 Kesä 2025

Can AI Really Replace Human Customer Support?

In this episode, Dennis de Reus, co-founder of Stellar and former Head of AI at ABN Amro, reveals how AI-driven voice technology is redefining customer interactions. We discuss practical experiences, real customer feedback, and the capabilities of AI compared to human support agents.

Topics include:
✅ How Stellar uses AI to improve customer support experiences.
✅ Real-world scenarios where customers prefer AI over human interactions.
✅ The strengths and limitations of AI in customer service.
✅ Building a successful AI startup from the ground up.

Discover where AI excels, where human interaction is still essential, and how technology is reshaping customer service. 🎧


Connect with Dennis de Reus:

https://www.linkedin.com/in/dennisdereus


Full episode on YouTube ▶️

https://youtu.be/M_iqxMVB_vs

Beyond Coding Podcast with ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠🎙Patrick Akil⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Powered by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Xebia⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠!⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠!

Jaksot(238)

Platform Engineering & Platform as a Product with Luca Galante

Platform Engineering & Platform as a Product with Luca Galante

What is Platform Engineering, why does it exist and why should you care? Those are the main questions we discuss in this episode and who better to do that with than Luca Galante 🙌 He shares his jour...

1 Maalis 202356min

Knowledge Sharing through Writing with Luca Rossi

Knowledge Sharing through Writing with Luca Rossi

I know many developers that blog, or have ever thought of blogging. I’m in that group as well. But the people I know that have turned writing into their full-time gig is a lot smaller. Luca Rossi belo...

22 Helmi 202348min

Ethics, Values, and Layoffs in Big Tech with Dorothea Baur

Ethics, Values, and Layoffs in Big Tech with Dorothea Baur

Can companies afford ethics in bad times? Looking at the recent mass layoffs in big tech, it looks like they couldn't. Dorothea Baur shares how she combines ethics and strategy to bring value to organ...

15 Helmi 202349min

Kubernetes, DevOps and SRE the right way with Nana Janashia

Kubernetes, DevOps and SRE the right way with Nana Janashia

What stuck with me from this chat with Nana is that curiosity and hunger for learning & sharing will bring you further than anything else. In her case, learning Kubernetes and AWS and sharing that kno...

8 Helmi 202352min

Q&A #2: First Job Advice & Tips and Skills vs. Degree & More with Patrick Akil

Q&A #2: First Job Advice & Tips and Skills vs. Degree & More with Patrick Akil

We're back with another Q&A episode! 🙌 Had a blast answering your questions 😁 Let me know if I should do more of these 💬 Xebia Essentials: Resource about Software Development Done Right (not for s...

1 Helmi 202338min

A Career as Manager with Wim den Besten

A Career as Manager with Wim den Besten

“If people see you as a leader in a good way, then you’re doing a good job as a manager” Having been a manager at Oracle for 20+ years, Wim shares his unique experience on leadership, how to inspire a...

25 Tammi 202345min

Rememberable Presentations and Personal Branding with Sabine Wojcieszak

Rememberable Presentations and Personal Branding with Sabine Wojcieszak

Sabine shares how to give presentations people will remember. How to leverage storytelling, stay authentic and create your content in a goal-oriented way. On top of that we discuss the importance of p...

18 Tammi 202342min

Job vs. Career, Content Creation & Motivation with James Q Quick

Job vs. Career, Content Creation & Motivation with James Q Quick

James shares how developer advocacy experience and content creation has helped him throughout his career, especially early on. Next to that, we discuss the difference between a job and a career, motiv...

11 Tammi 202357min