Can AI Really Replace Human Customer Support?
Beyond Coding4 Kesä 2025

Can AI Really Replace Human Customer Support?

In this episode, Dennis de Reus, co-founder of Stellar and former Head of AI at ABN Amro, reveals how AI-driven voice technology is redefining customer interactions. We discuss practical experiences, real customer feedback, and the capabilities of AI compared to human support agents.

Topics include:
✅ How Stellar uses AI to improve customer support experiences.
✅ Real-world scenarios where customers prefer AI over human interactions.
✅ The strengths and limitations of AI in customer service.
✅ Building a successful AI startup from the ground up.

Discover where AI excels, where human interaction is still essential, and how technology is reshaping customer service. 🎧


Connect with Dennis de Reus:

https://www.linkedin.com/in/dennisdereus


Full episode on YouTube ▶️

https://youtu.be/M_iqxMVB_vs

Beyond Coding Podcast with ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠🎙Patrick Akil⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Powered by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Xebia⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠!⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠!

Jaksot(238)

Effective Data Science Solutions with Deena Gergis

Effective Data Science Solutions with Deena Gergis

“Doing the right thing is not equal to doing things right”. This really stuck with me after discussing how to create effective data science solutions with Deena Gergis. It would be easy to create a s...

30 Maalis 202257min

Cloud Native Software Development with Léon Rodenburg

Cloud Native Software Development with Léon Rodenburg

Cloud technology has made things a lot easier, but it has also introduced new challenges for developers. Together with friend and returning guest Léon Rodenburg we discuss what cloud native software d...

23 Maalis 202247min

Creating your Own Programming Language with Felienne Hermans

Creating your Own Programming Language with Felienne Hermans

Felienne shares her journey on how she created Hedy, the programming language that helps teach kids how to program. Creating your own programming language is a big accomplishment, but a language on it...

16 Maalis 202249min

Worthwhile Agile Implementations with Laurens Bonnema

Worthwhile Agile Implementations with Laurens Bonnema

There have been lots of worthwhile Agile implementations within organisations. However, there’s also a dark side to Agile... Laurens and I discuss how not every organisation actually “understands” it,...

9 Maalis 202250min

Remote Company Culture with Alvaro Moya

Remote Company Culture with Alvaro Moya

Want to live and work next to the beach, but stay in the tech space? No problem! Working remote allows you to have the personal life that you want whilst your work life fit around that. That is one of...

2 Maalis 202251min

Developer Advocacy and Content Creation with Nicolai Parlog

Developer Advocacy and Content Creation with Nicolai Parlog

Nicolai Parlog’s passion for learning, content creation and sharing knowledge is what lead to him joining forces with Oracle as Developer Advocate. I love his enthusiasm and had a blast talking to him...

23 Helmi 202254min

AI bias and Diversity in Tech with Kaya Weers

AI bias and Diversity in Tech with Kaya Weers

AI is becoming more and more prevalent. It’s already making key decisions in our lives. However someone still needs to create that AI. Kaya explains the dangers of biased AI solutions, and we discuss ...

16 Helmi 202247min

Landing your First Job in Tech with Pamela Juachon & Katherina Darellas

Landing your First Job in Tech with Pamela Juachon & Katherina Darellas

Landing your first job can seem pretty daunting, especially in tech. Luckily, it's possible to get better at "the interview process". Knowing what you want, what to focus on, and what organisations lo...

9 Helmi 202249min