Can AI Really Replace Human Customer Support?
Beyond Coding4 Kesä 2025

Can AI Really Replace Human Customer Support?

In this episode, Dennis de Reus, co-founder of Stellar and former Head of AI at ABN Amro, reveals how AI-driven voice technology is redefining customer interactions. We discuss practical experiences, real customer feedback, and the capabilities of AI compared to human support agents.

Topics include:
✅ How Stellar uses AI to improve customer support experiences.
✅ Real-world scenarios where customers prefer AI over human interactions.
✅ The strengths and limitations of AI in customer service.
✅ Building a successful AI startup from the ground up.

Discover where AI excels, where human interaction is still essential, and how technology is reshaping customer service. 🎧


Connect with Dennis de Reus:

https://www.linkedin.com/in/dennisdereus


Full episode on YouTube ▶️

https://youtu.be/M_iqxMVB_vs

Beyond Coding Podcast with ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠🎙Patrick Akil⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Powered by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Xebia⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠!⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠!

Jaksot(238)

Modular Software Development with Andre Borgonovo

Modular Software Development with Andre Borgonovo

Some of the topics we cover in this episode: - What Modular Software Development is - When to split your application, and how to split it - The role of Software Architect in a cross-functional team -...

8 Joulu 202143min

The MLOps mindset with Roman Ivanov and Julian de Ruiter

The MLOps mindset with Roman Ivanov and Julian de Ruiter

After seeing the title, you might wonder: "What is MLOps?". That's also what I was thinking... But no worries, Roman and Julian explain exactly what it is! On top of that, we go over how to bring your...

1 Joulu 202135min

The power of Kotlin with Paulien van Alst and Urs Peter

The power of Kotlin with Paulien van Alst and Urs Peter

You might've heard of this new-ish kid on the block: Kotlin! And like all programming languages, it's a tool to get the job done. There is no "right" pick, just pros and cons, and Kotlin is no excepti...

24 Marras 202137min

The Benefits of Co-Creation with Dragan Stepanović

The Benefits of Co-Creation with Dragan Stepanović

Pull requests (PRs), the standard way to collaborate in codebases to ensure quality (among other things).. It turns out that they're actually slowing down software development. But how? Dragan explai...

17 Marras 202148min

How to become a 10x Engineer with Chris Laffra

How to become a 10x Engineer with Chris Laffra

The idea of a "10x engineer" is popular in Silicon Valley and is used to refer to a rare engineer who can achieve 10 times more than an average developer. We invited Chris Laffra on to discuss this id...

10 Marras 202156min

Self-taught Software Engineers with Roy Derks

Self-taught Software Engineers with Roy Derks

As you might know, not every software engineer comes from a computer science background. But why is that? Well.. if you want to learn how to program, there’s not a lot that’s stopping you. Especially ...

3 Marras 202148min

Mentorship in Tech with Anand Safi

Mentorship in Tech with Anand Safi

Today we talk about mentorship in tech. One of the best things about mentorship is that it's a clear win-win. It helps the mentee gain clarity on specific situations or career questions. And it helps ...

27 Loka 202145min

Migrating to the Cloud at bol.com with Mirko van Ede and Rogier Lommers

Migrating to the Cloud at bol.com with Mirko van Ede and Rogier Lommers

There's a lot going on over at bol.com, especially behind the scenes. Today Mirko van Ede (director of engineering) and Rogier Lommers (tech lead) join us to discuss one of their biggest ongoing proje...

20 Loka 202144min