Episode 4 Emma Clarke, CUSP: The Problem with B2B Communities

Episode 4 Emma Clarke, CUSP: The Problem with B2B Communities

Emma Clarke, founder of community-building consultancy CUSP, explores the challenges of building effective B2B communities. Drawing on her experience working with brands like Soho House, Soho Works and 180 Studios, Emma explains why community building is essential for fostering authentic customer connections, but also outlines why many B2B brands struggle to implement it. She discusses the shift from top-down marketing to customer-led engagement, and offers strategies for overcoming internal resistance, maintaining engagement, and measuring success.


Key talking points:

The Shift to Authenticity: People crave genuine connections, especially post-COVID, and B2B communities can meet this need.

Top-Down vs. Community-Led: The outdated model of brand-controlled messaging versus the benefits of empowering customers to connect with each other.

Why community strategy often isn’t prioritised in B2B marketing and how to make the business case for it.

The difficulty of sustaining customer participation, and how to build communities that offer real value without feeling like an obligation.

The importance of internal champions and a dedicated community lead to drive engagement and sustain momentum.

How to assess the success of a community, and why “fuzzy” metrics like testimonials matter.


Links and references:

Emma Clarke

Soho Works: Community-driven workspaces

Crafty Counsel: An example of a successful UK-based B2B community

Oliver Wyman Forum: Another firm that excels in community-building for business leaders

Hosted on Acast. See acast.com/privacy for more information.

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(14)

Episode 14, The Problem with… Legal Marketing: Special live episode with the Legal Marketing Association

Episode 14, The Problem with… Legal Marketing: Special live episode with the Legal Marketing Association

In this special episode of 'The Problem with B2B Marketing', Kevin Sutherland broadcasts from the Legal Marketing Association's inaugural European conference in London, themed 'Strategies for the Futu...

21 Loka 20251h 10min

Episode 13 Jason Miller: The Problem with B2B Value Propositions, Positioning & Messaging

Episode 13 Jason Miller: The Problem with B2B Value Propositions, Positioning & Messaging

In this episode of 'The Problem with B2B Marketing,' Kevin Sutherland speaks with Jason Miller, Head of Marketing at Jigsaw, ex-Marketo - and former B2B Marketing evangelist at Linkedin - about a spec...

16 Loka 202540min

Episode 12 Elliot Moss, Mishcon de Reya: The Problem with Brand in B2B

Episode 12 Elliot Moss, Mishcon de Reya: The Problem with Brand in B2B

In this episode, Kevin Sutherland sits down with Elliot Moss, Chief Brand Officer at Mishcon de Reya, to discuss the often-misunderstood concept of "brand" within professional services and B2B marketi...

21 Heinä 20251h

Episode 11 Dom Hawes, Selbey Anderson: B2B Marketing is “looking in the wrong direction”

Episode 11 Dom Hawes, Selbey Anderson: B2B Marketing is “looking in the wrong direction”

Is marketing having an identity crisis? In this episode, Kevin sits down with Dom Hawes, CEO of agency group Selbey Anderson, to ask why so much B2B marketing has become narrowly focused on content an...

12 Kesä 20251h 4min

Episode 10 Pip Jamieson, The Dots: The problem with building a community that delivers ROI

Episode 10 Pip Jamieson, The Dots: The problem with building a community that delivers ROI

Building a B2B community sounds great in theory but how do you make one that actually delivers value? In this episode, Kevin talks to Pip Jamieson, founder of community platform The Dots, about what i...

22 Touko 202558min

Episode 9 Matthew Magee, Pinsent Masons: The Problem with B2B… Thought Leaders

Episode 9 Matthew Magee, Pinsent Masons: The Problem with B2B… Thought Leaders

In this episode, we’re joined by Matthew Magee, Head of Digital Content at Pinsent Masons, which has been the most visited legal firm website in the world, every month, for the past 20 years. Drawing ...

24 Huhti 202559min

Episode 8 Michelle Booth, former Natwest and Lloyds: The Problem with B2B… Change

Episode 8 Michelle Booth, former Natwest and Lloyds: The Problem with B2B… Change

In this episode of The Problem with B2B Marketing, Kevin Sutherland is joined by Michelle Booth, former head of marketing strategy & innovation at NatWest, and former head of Growth & innovation at Ll...

18 Maalis 202557min

Episode 7 Joel Harrison of B2BMarketing.net and Katy Howell of Immediate Future: The Problem with B2B Influencer Marketing

Episode 7 Joel Harrison of B2BMarketing.net and Katy Howell of Immediate Future: The Problem with B2B Influencer Marketing

In this episode of The Problem with B2B Marketing, Kevin Sutherland is joined by Joel Harrison of B2BMarketing.net and Katy Howell of Immediate Future to discuss the problem with influencer marketing....

18 Helmi 202551min

Suosittua kategoriassa Liike-elämä ja talous

sijotuskasti
vallattomat
psykopodiaa-podcast
mimmit-sijoittaa
rss-rahapodi
rss-rahamania
ostan-asuntoja-podcast
rss-oivalluksia-rahasta-elamasta
lakicast
hyva-paha-johtaminen
rss-sami-miettinen-neuvottelija
rss-paasipodi
rss-pinnan-alle
rss-karon-grilli
pomojen-suusta
oppimisen-psykologia
leadcast
rss-yritys-ja-erehdys
rss-lentopaivakirjat
rss-inderes