How has COVID-19 impacted contact centres and how can they succeed in the new marketplace?
As the pandemic hit, many contact centres faced dizzying demand as queries sky-rocketed, whilst some have seen demand virtually disappear. In this episode of the Customer Perspective podcast, Bastien Chicha is joined by fellow Customer Transformation experts Anna Kelshaw and Sajidah Albayram. Tune in to hear their perspectives on how COVID 19 has impacted contact centre operations across different sectors, as well as the effect on customer engagement strategy and focus areas for the future. Subscribe to Designing Momentum: Subscribe on Apple Podcasts: podcasts.apple.com/us/podcast/desi…um/id1531934072 Subscribe on Spotify: open.spotify.com/show/5lFmAQhVoRkcV05itP1UEz Subscribe on Google Podcasts: www.google.com/podcasts?feed=aHR…yLmZtL21vbWVudHVt
9 Helmi 202124min
Windows Virtual Desktop: Enabling Hybrid Work Model
Listen to our digital workplace expert Gary Taylor as he speaks to our partner, Alex Birch from CITRIX on joint Hybrid Work Model, and how Capgemini, CITRIX and Microsoft are collaborating to deliver workspaces that are tailor-made to the worker’s needs fostering innovation, agility and productivity. https://www.linkedin.com/in/gary-taylor-3779ba11/ https://www.linkedin.com/in/alexbirch999/ To know more about Digital Workspace, do visit our Connected Employee Experience https://www.capgemini.com/service/technology-operations/infrastructure-services/connected-employee-experience/ and Connected Workspace pages https://www.capgemini.com/service/technology-operations/infrastructure-services/connected-workspace/ Subscribe to Designing Momentum: Subscribe on Apple Podcasts: podcasts.apple.com/us/podcast/desi…um/id1531934072 Subscribe on Spotify: open.spotify.com/show/5lFmAQhVoRkcV05itP1UEz Subscribe on Google Podcasts: www.google.com/podcasts?feed=aHR…yLmZtL21vbWVudHVt
1 Helmi 202111min
Maria Stellinger Ernblad - CDO Malmö stad - Vinner Malmö digitaliserings-EM?
I avsnitt två av Publicpodden får vi möta Malmö Stads CDO, Maria Stellinger Ernblad. Maria berättar öppenhjärtigt om vilka Malmö stad kommer slå i finalen på EM i Digitalisering, vad som är så trixigt med molnfrågan, hur det är att kämpa mot gigantiska björnbärsbuskar samt om varför hon skickade ut Måns Adler på cykelrundor en gång i veckan i digitaliseringens tjänst - allt i en Corona-säker podd på distans från Gustafs källarbastu!
27 Tammi 202141min
How to operationalize culture – and keep building it through these crises and beyond
Our guest Melissa Daimler shares her tips and tricks straight from Silicon Valley! You’ll get a glimpse into her 20+ years’ experience in high-growth companies. In her current role as executive coach, advisor and facilitator she primarily focuses on helping leaders operationalize culture. Melissa created and built Learning & Organizational Development functions for Adobe, Twitter, and WeWork as well as led HR for a fast-growing venture-funded startup.
15 Tammi 20211h 7min
How can the automotive industry leverage data in a more connected world?
In a world where data is king, how can automotive brands successfully unlock the power of data? In this episode of the Customer Perspective podcast, Joe Jennings is joined by fellow Automotive experts Abu Abubakar and Jordan Fisher. Tune in to hear them discuss connected cars, data ownership, the customer value exchange and more! Subscribe to Designing Momentum: Subscribe on Apple Podcasts: podcasts.apple.com/us/podcast/desi…um/id1531934072 Subscribe on Spotify: open.spotify.com/show/5lFmAQhVoRkcV05itP1UEz Subscribe on Google Podcasts: www.google.com/podcasts?feed=aHR…yLmZtL21vbWVudHVt
6 Tammi 202122min
Capgemini AI Applications with IBM - Worker Safety
In this podcast episode brought to you by Capgemini and IBM, Jay Survil - Enterprise and Infrastructure Architect at Capgemini is joined by Brian Massey - Senior Product Manager, Internet of Things at IBM and Jean-Jacques Caraco - Director IoT Solutions World Class Centre, Altran, part of Capgemini Group. In this episode, they discuss Worker Safety and the need for organizations to develop and implement policies, inspections, training, and maintenance, to prevent costly workplace accidents. All, while managing the difficult task of combining current safety concerns with new suggested health guidelines. Today, Brian and Jean-Jacques talk through the practical uses of technology and data, to help drive smarter decisions about modern workplace safety. Subscribe to Designing Momentum: Subscribe on Apple Podcasts: podcasts.apple.com/us/podcast/desi…um/id1531934072 Subscribe on Spotify: open.spotify.com/show/5lFmAQhVoRkcV05itP1UEz Subscribe on Google Podcasts: www.google.com/podcasts?feed=aHR…yLmZtL21vbWVudHVt
18 Joulu 202017min
World InsurTech Report 2020
The World InsurTech Report 2020 podcast takes a deep dive into the findings of the World InsurTech Report 2020. Frank Desvignes, Global Head of Open Innovation at AXA Next, Sabine VanderLinden, Co-founder and Managing Partner of the Alchemy Crew, and Elias Ghanem, Global Head of Market Intelligence at Capgemini Financial Services join host Mary-Ellen Harn to discuss COVID-19's impact on the insurance industry, what customers expect from insurance firms today, and what capabilities insurers' must focus on to be future-ready. www.worldinsurtechreport.com Subscribe to Designing Momentum: Subscribe on Apple Podcasts: podcasts.apple.com/us/podcast/desi…um/id1531934072 Subscribe on Spotify: open.spotify.com/show/5lFmAQhVoRkcV05itP1UEz Subscribe on Google Podcasts: www.google.com/podcasts?feed=aHR…yLmZtL21vbWVudHVt
17 Joulu 202021min
Taking it to the Cloud - Part II
In Taking it to the Cloud - Part II in the Back to the Future: Tomorrow's Quality Engineering Today series, host Mary-Ellen Harn speaks to Gal Tunik, Senior Director at Micro Focus who specializes in Cloud Service Strategy & Partnerships, and Ajay Walgude, Vice President at Capgemini Financial Services' Technology Practice, about the effect of cloud adoption on Testing, and the challenges and advantages firms face as they migrate to the cloud. Subscribe to Designing Momentum: Subscribe on Apple Podcasts: podcasts.apple.com/us/podcast/desi…um/id1531934072 Subscribe on Spotify: open.spotify.com/show/5lFmAQhVoRkcV05itP1UEz Subscribe on Google Podcasts: www.google.com/podcasts?feed=aHR…yLmZtL21vbWVudHVt
17 Joulu 202011min
