Inside Cognigy's Revolutionary Agentic AI: The Future of Conversational Automation
CX Today's Susie Harrison hosts Sebastian Glock, Director of Product Marketing at Cognigy, to delve into agentic AI and its possibilities for CX. In this session we cover: What agentic AI isAgentic AI...
29 Marras 202414min
Big Update with Cognigy
CX Today's Susie Harrison hosts Alan Ranger, VP Marketing at Cognigy, for a deep dive into his role, Cognigy and innovations in AI. Expect to dive into the heart of Cognigy's company culture, underst...
29 Marras 202420min
The Great Contact Center Debate: Cloud vs. On-Premises
Bright Pattern Is Redefining Flexibility in Contact Centers In this interview, Rob Scott of CX Today sits down with Michael McCloskey, CEO of Bright Pattern, to explore one of the hottest debates in ...
27 Marras 202411min
Call and Contact Centre Expo 2024: A Preview
CX Today's Rhys Fisher hosts David Juniper, Group Director at ROAR B2B. They preview the upcoming Call and Contact Centre event that takes place between November 27-28, 2024. In doing so, they discuss...
26 Marras 20248min
The Power of Partnership in Elevating CX
CX Today's Susie Harrison hosts Dave Hampton, Head of Managed Services at Ultima Business Solutions, to explore their evolutionary and mutually beneficial partnership with Bright Pattern. In this se...
22 Marras 20249min
Exploring the Next Big Trends in CX
CX Today's Susie Harrison is joined by Jamie Snaddon, Managing Director, EMEA at 8x8. In this session, we cover: - The biggest trend now and where it will take us next - AI adoption trends in CX - ...
13 Marras 202412min
UJET's New Co-CEO Shares Its CCaaS Vision, Differentiators, & Roadmap
CX Today's Charlie Mitchell hosts Vasili Triant, Co-CEO of UJET. Two months into the role, Triant has taken the reigns at an exciting time for the CCaaS vendor, which recently completed a $76MN fundin...
11 Marras 202412min
Probing the Gartner Magic Quadrant for CCaaS 2024
Watch on YouTube. CX Today's Charlie Mitchell presents the 2024 Gartner Magic Quadrant for CCaaS. He's joined by Dave Michels, Lead Analyst at TalkingPointz, and Nerys Corfield, Director of Injection...
7 Marras 202419min
