Puzzel on AI's Goldmine: Unlocking Real Contact Center Value with Conversational Intelligence
CX Today15 Joulu 2025

Puzzel on AI's Goldmine: Unlocking Real Contact Center Value with Conversational Intelligence

From data silos to strategic insights - how Puzzel’s AI-driven platform turns talk into transformation. In this exclusive CX Today interview, Deputy Editor Rhys Fisher sits down with Jesper Jønsson, Director of Product for AI at Puzzel, to dig into the real-world power of Conversational Intelligence. Jesper shares how this post-call analytics solution helps contact centers level up their AI maturity, drive operational efficiency, and extract value from the customer interactions hiding...

Jaksot(363)

The Reasons Why Large Enterprises Haven’t Switched to CCaaS... Yet

The Reasons Why Large Enterprises Haven’t Switched to CCaaS... Yet

Watch on YouTube. According to Gartner - as of 2023 - at least 70 percent of contact center agents work from legacy infrastructure. That reflects the hesitancy that many contact centers - particularly...

13 Touko 202429min

It's a Trap! Don't Invest More In Digital Just to Meet Customer Demand

It's a Trap! Don't Invest More In Digital Just to Meet Customer Demand

Watch on YouTube. CX Today's Charlie Mitchell hosts James Marscheider, Chief Commercial Officer at evaluagent. We reflect on the common thought among contact center leaders that "I need to invest more...

1 Touko 202412min

Achieving Next Gen CX With Customer Interactions Suite From Tata Communications

Achieving Next Gen CX With Customer Interactions Suite From Tata Communications

CX Today's Charlie Mitchell hosts Mauro Carobene, Vice President of the Customer Interactions Suite at Tata Communications. They deep dive on the Customer Interactions Suite from Tata Communications, ...

29 Huhti 202411min

Klarna's Bot Does the Work of 700 Full-Time Contact Center Agents. Could Yours?

Klarna's Bot Does the Work of 700 Full-Time Contact Center Agents. Could Yours?

Watch on YouTube. CX Today's Charlie Mitchell hosts Tatum Bisley, Product & Technology Evangelist at Cirrus. We break down the recent news of Klarna's OpenAI-powered chatbot that supposedly does the w...

8 Huhti 202416min

BIG CX News - Enterprise Connect 2024: The Roundup ft. Five9, Cisco, Salesforce & More

BIG CX News - Enterprise Connect 2024: The Roundup ft. Five9, Cisco, Salesforce & More

Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five9 prominent CX analysts to dissect the latest stories from the sp...

5 Huhti 20241h 7min

Do You Agree? 4 Predictions for the Future of Contact Center WEM

Do You Agree? 4 Predictions for the Future of Contact Center WEM

Watch on YouTube. CX Today's Charlie Mitchell hosts Kentis Gopalla, Head of Product Ecosystem for the Zoom Contact Center & Zoom Phone. We make four predictions for the future of contact center workfo...

4 Huhti 202414min

Content Guru Confirms $150MN CCaaS Megadeal, the Biggest of 2023

Content Guru Confirms $150MN CCaaS Megadeal, the Biggest of 2023

Watch on YouTube. CX Today's Charlie Mitchell hosts Sean Taylor, CEO of Content Guru. In this session, Taylor shares the news that Content Guru secured the biggest CCaaS deal of 2023 while discussing:...

4 Huhti 202421min

5 Contact Center AI Challenges (and How to Overcome Them!)

5 Contact Center AI Challenges (and How to Overcome Them!)

Watch on YouTube. CX Today's Charlie Mitchell introduces five contact center AI challenges. To run through them and share solutions, he's joined by: Neeraj Verma, Head of Generative AI Strategy at NIC...

1 Huhti 202420min