Puzzel on AI's Goldmine: Unlocking Real Contact Center Value with Conversational Intelligence
CX Today15 Joulu 2025

Puzzel on AI's Goldmine: Unlocking Real Contact Center Value with Conversational Intelligence

From data silos to strategic insights - how Puzzel’s AI-driven platform turns talk into transformation. In this exclusive CX Today interview, Deputy Editor Rhys Fisher sits down with Jesper Jønsson, Director of Product for AI at Puzzel, to dig into the real-world power of Conversational Intelligence. Jesper shares how this post-call analytics solution helps contact centers level up their AI maturity, drive operational efficiency, and extract value from the customer interactions hiding...

Jaksot(363)

CCaaS: Where Are We Now & Where Are We Heading

CCaaS: Where Are We Now & Where Are We Heading

Watch on YouTube. CX Today's Charlie Mitchell hosts Anand Janefalkar, Founder & CEO of UJET, and Baker Johnson, CMO of UJET. In this session, we discuss the evolution of the CCaaS market, considering...

29 Tammi 202425min

AI in the Contact Center: The Opportunities, Risks, and Rewards

AI in the Contact Center: The Opportunities, Risks, and Rewards

Watch on YouTube. CX Today's Charlie Mitchell hosts Michael McCloskey, CEO of Bright Pattern. After a quick introduction into Bright Pattern, they deep dive on contact center AI, considering: The risk...

29 Tammi 202411min

BIG CX News - The Latest on Twilio's CEO Change & Zendesk's Klaus Acquisition

BIG CX News - The Latest on Twilio's CEO Change & Zendesk's Klaus Acquisition

Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five prominent CX analysts to dissect the latest stories from the spa...

24 Tammi 202423min

GenAI-Powered Virtual Agents The Trend, Traps, and Solutions

GenAI-Powered Virtual Agents The Trend, Traps, and Solutions

Watch on YouTube. CX Today's Charlie Mitchell hosts Christoph Börner, Senior Director of Digital at Cyara. We discuss some of the trends, traps, and solutions that relate to GenAI-powered virtual agen...

17 Tammi 202421min

The Forces Shaping Customer Experience (and Why They Matter!)

The Forces Shaping Customer Experience (and Why They Matter!)

Watch on YouTube. CX Today's Charlie Mitchell hosts Julian Hertzog, Head of Sales at babelforce. We break down the forces shaping customer experience, which Julian spoke of during his prize-winning Se...

10 Tammi 202418min

Why Are So Many CCaaS Customers Changing Providers?

Why Are So Many CCaaS Customers Changing Providers?

Watch on YouTube. CX Today's Charlie Mitchell hosts Simon Adnett, VP Sales UK&I / EMEA at Enghouse Interactive. We reflect on a study from Metrigy that found 48.2% of the companies now using cloud-bas...

9 Tammi 202413min

The Three Types of Contact Center Platforms (and Which Is Best for You!)

The Three Types of Contact Center Platforms (and Which Is Best for You!)

Watch on YouTube. CX Today's Charlie Mitchell hosts Simon Adnett, VP Sales - UK&I / EMEA at Enghouse Interactive. In this session, we consider the types of contact center platforms; on-premise, cloud-...

3 Tammi 202417min

The Zoom Contact Center: 5 Features That Stand Out

The Zoom Contact Center: 5 Features That Stand Out

Watch on YouTube. Zoom released 600 features for its CCaaS platform in just 18 months. Yet, some of those stand out more than others. Recognizing this, we got in touch with Ben Neo, Head of Contact Ce...

2 Tammi 202427min