Puzzel on AI's Goldmine: Unlocking Real Contact Center Value with Conversational Intelligence
CX Today15 Joulu 2025

Puzzel on AI's Goldmine: Unlocking Real Contact Center Value with Conversational Intelligence

From data silos to strategic insights - how Puzzel’s AI-driven platform turns talk into transformation. In this exclusive CX Today interview, Deputy Editor Rhys Fisher sits down with Jesper Jønsson, Director of Product for AI at Puzzel, to dig into the real-world power of Conversational Intelligence. Jesper shares how this post-call analytics solution helps contact centers level up their AI maturity, drive operational efficiency, and extract value from the customer interactions hiding...

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What Should I Look for In a CCaaS Platform?

What Should I Look for In a CCaaS Platform?

Watch on YouTube. CX Today's Charlie Mitchell hosts Nerys Corfield, Director of Injection Consulting, and Thomas John, Vice President Partners EMEA & International at Five9. After quick intros, we con...

26 Syys 202320min

Video Will Continue to Change Contact Center Experiences. Here's How.

Video Will Continue to Change Contact Center Experiences. Here's How.

Watch on YouTube. CX Today's Charlie Mitchell hosts Martin Taylor, Deputy CEO of Content Guru. In this session, we consider the evolution of video within the contact center space, discussing: Why the ...

19 Syys 202326min

BIG CX News - The Latest on the Salesforce & Genesys Joint Platform and Five9's Aceyus Acquisition

BIG CX News - The Latest on the Salesforce & Genesys Joint Platform and Five9's Aceyus Acquisition

Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analysts to dissect the latest stories from the spa...

13 Syys 202320min

Genesys Introduces Its Approach to Sector-Specific CCaaS Innovation, Talks Insurance

Genesys Introduces Its Approach to Sector-Specific CCaaS Innovation, Talks Insurance

Watch on YouTube. CX Today's Charlie Mitchell hosts Manan Sagar, Global Head of Insurance at Genesys. We discuss Genesys's sector-specific approach to CCaaS and deep dive on insurance, considering: H...

11 Syys 202310min

How Will AI Revolutionize The Contact Centre?

How Will AI Revolutionize The Contact Centre?

Watch on YouTube. CX Today's Kieran Devlin is joined by MaxContact's CEO Ben Booth and VP of Engineering Matt Yates to discuss AI's impact on the contact centre. In this session, they discuss: The top...

4 Syys 202323min

5 Microsoft Teams Contact Center Challenges (and How to Overcome Them)

5 Microsoft Teams Contact Center Challenges (and How to Overcome Them)

Watch on YouTube. CX Today's Charlie Mitchell hosts Mackenzie Ellis, a Solutions Specialist at ComputerTalk. We discuss some of the challenges businesses may face when running a contact center on Micr...

23 Elo 202324min

The World Wildlife Fund Shares Its Contact Center Transformation Story

The World Wildlife Fund Shares Its Contact Center Transformation Story

Watch on YouTube. CX Today's Charlie Mitchell hosts Stuart Mcapherson-Woods, Support Operations Manager at the World Wildlife Fund (WWF). We discuss the WWF's CCaaS implementation, considering: Why ...

22 Elo 202312min

An Analysis of the 2023 Gartner Magic Quadrant for CCaaS

An Analysis of the 2023 Gartner Magic Quadrant for CCaaS

Watch on YouTube. CX Today's Charlie Mitchell presents a deep-dive of the 2023 Gartner Magic Quadrant for CCaaS. He's joined by Dave Michels, Lead Analyst at TalkingPointz, and Liz Miller, VP & Princi...

21 Elo 202335min