The Customer Journey Black Hole: How a Unified Platform Illuminates the Unseen - Tata Communications
CX Today15 Joulu 2025

The Customer Journey Black Hole: How a Unified Platform Illuminates the Unseen - Tata Communications

Watch host Christopher Carey sit down with Gaurav Anand, VP and Head of Customer Interaction Suite at Tata Communications, to explore one of the most pressing challenges in modern CX - the customer journey black hole. As enterprises strive to deliver seamless, personalized engagement across channels, Gaurav explains how data silos, disconnected systems, and inconsistent experiences threaten customer loyalty and brand value. Tune in as they discuss how unifying CPaaS and CCaaS under one intell...

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Real-Time Translation, Accent Smoothing & AI Agents – Krisp & CX Today Explore the Future of CX

Real-Time Translation, Accent Smoothing & AI Agents – Krisp & CX Today Explore the Future of CX

Discover how real-time translation, accent smoothing, and AI-powered agents are redefining customer service. Join Rhys Fisher, Deputy Editor at CX Today, as he delves into the future of AI in contact ...

27 Helmi 202510min

Salesforce Update - The Layoffs, 1,000 Agentforce Deals, & the AI Energy Score

Salesforce Update - The Layoffs, 1,000 Agentforce Deals, & the AI Energy Score

Watch on YouTube. In this episode of our Salesforce Update Show, CX Today's Charlie Mitchell hosts three expert customer experience analysts to discuss the latest news impacting the Salesforce ecosyst...

27 Helmi 202533min

Cyber Acoustics: Transforming Call Centers with Innovative Headsets (Big CX Update)

Cyber Acoustics: Transforming Call Centers with Innovative Headsets (Big CX Update)

In this exclusive CX Today interview, Rhys Fisher, Deputy Editor, sits down with Thor Mitskog, CEO of Cyber Acoustics, to discuss how the company is transforming communication in call centers with cut...

25 Helmi 202540min

The Latest on Avaya Trimming Its Customer Base & Google's Bot That Calls Customer Service for You

The Latest on Avaya Trimming Its Customer Base & Google's Bot That Calls Customer Service for You

CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five prominent CX analysts to dissect each story. In this edition, our CX experts inclu...

25 Helmi 202537min

Key Takeaways from Cisco Live 2025 EMEA

Key Takeaways from Cisco Live 2025 EMEA

Watch on YouTube. Join CX Today's Floyd March and Zeus Kerravala, Principal Analyst at ZK Research, as they explore the key takeaways from Cisco Live 2025 EMEA. From AI-driven customer service to netw...

19 Helmi 202514min

Krisp's Game-Changer: Live Speech Translation That’s Reshaping Contact Centers

Krisp's Game-Changer: Live Speech Translation That’s Reshaping Contact Centers

In this exclusive CX Today interview, Rhys Fisher, Deputy Editor, sits down with Anthony Canoso, Head of Customer Experience at Krisp, to discuss a groundbreaking advancement in AI-driven language int...

19 Helmi 20259min

Contact Center Trends for 2025: What's Hot and What's Not?

Contact Center Trends for 2025: What's Hot and What's Not?

CX Today's Charlie Mitchell hosts Simon Adnett, VP of Sales - UK&I / EMEA at Enghouse Interactive. We introduce a host of contact center trends for 2025. Before focusing on four specifically: 1. G...

12 Helmi 202522min

Big CX News - The Latest on ServiceNow's Hiring Push, Verint's Acquisition Spree, & Microsoft

Big CX News - The Latest on ServiceNow's Hiring Push, Verint's Acquisition Spree, & Microsoft

Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by six prominent CX analysts to dissect each story. In this edition, our...

30 Tammi 202540min