The Customer Journey Black Hole: How a Unified Platform Illuminates the Unseen - Tata Communications

Watch on YouTube. CX Today's Charlie Mitchell hosts Stuart Dorman, Chief Innovation Officer at Sabio. After a quick introduction to Sabio, we predict six shifts in the contact center market in 2024. T...

22 Joulu 202332min

Watch on YouTube. CX Today's Charlie Mitchell hosts Tom Martin, CEO of Glance. We discuss how contact centers can get started with AI, considering: Tom's recommended starting stepsHow this differs fro...

22 Joulu 202314min

Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analysts to dissect the latest stories from the spa...

19 Joulu 202318min

Watch on YouTube. CX Today's Kieran Devlin speaks to Ben Booth, CEO at MaxContact. In this session, we discuss the following: The key contact centre trends ahead of 2024 How to balance leveraging AI a...

12 Joulu 20238min

Watch on YouTube. CX Today's Charlie Mitchell is joined by Andy Dignan, Chief Operating Officer at Five9, and Callan Schebella, Executive Vice President of Product Management at Five9, to discuss all ...

11 Joulu 202324min

Watch on YouTube. CX Today's Charlie Mitchell hosts Gurpreet Kohli, Senior Vice President and Global Head of Telecom & Networks of HCLTech. . We explore the critical role of network redundancy and fai...

11 Joulu 20238min

Watch on YouTube. CX Today's Charlie Mitchell hosts Pasquale DeMaio, VP of Amazon Connect. In this session, we review all the contact center news from AWS re:Invent 2023, discussing: The improved inte...

11 Joulu 202311min

Watch on YouTube. CX Today's Charlie Mitchell introduces a demo of Zendesk's new generative AI solutions for contact center agents - live and virtual. He then speaks to Teresa Anania, SVP of Customer ...

7 Joulu 202323min