eCommerce Meets High Street: How Wardrobe at The Cross Wins with Personalization and Trust, with Hilary Large

eCommerce Meets High Street: How Wardrobe at The Cross Wins with Personalization and Trust, with Hilary Large

Hilary Large is the owner at Wardrobe at The Cross, a women’s fashion boutique. Launched in 2023, they sell via their physical high street store, and via their Shopify website and have already built to 100s of orders a week.

In this episode, Hilary shares how she’s blending the best of in-store service with online scale — from personally calling first-time customers to building a brand rooted in trust, experience, and genuine connection.

Hit PLAY to hear:

  • 💡 How Hilary Large built a women’s fashion brand that blends bricks and clicks — and why it works.
  • ☎️ The surprising reason she personally calls every first-time online customer (and what it does for retention).
  • 🛍️ How a small boutique competes with big brands by delivering luxury-level service.
  • 📦 The simple systems that keep her returns low and repeat purchases high.
  • 👗 Why having a physical store still matters — even in a digital-first world.
  • 🔑 The one thing Hilary refuses to give up as her business scales (and why it could change yours too).

Key timestamps to dive straight in:

[03:56] eCommerce Marketing Growth Journey

[08:19] "Brand Growth Through Retail Presence"

[12:46] Customer Trust Epiphany

[14:40] "Optimizing eCommerce Customer Support"

[18:56] "Protecting the Business's Foundation"

[20:14] Listen to Hilary’s Top Tips!

Full episode notes here: https://ecmp.info/574



--- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor

Advertising Inquiries: https://redcircle.com/brands

Privacy & Opt-Out: https://redcircle.com/privacy

Jaksot(621)

Hiring for Growth: How do you build a great eCommerce team? with Andy Davies, Vertical Advantage

Hiring for Growth: How do you build a great eCommerce team? with Andy Davies, Vertical Advantage

Andy Davies is an eCommerce recruitment specialist working for Vertical Advantage and Nurture Talent. Working across Europe, he’s helped brands big and small to grow their teams the right way, includi...

11 Syys 202335min

The Pre-Loved Fashion Market with Oxfam's Andrew Ostcliffe

The Pre-Loved Fashion Market with Oxfam's Andrew Ostcliffe

Andy Ostcliffe is Head of eCommerce and Retail innovation at Oxfam. Oxfam is the leading UK charity fighting global poverty and the UK’s best loved charity shop chain – with over 575 stores across the...

4 Syys 202333min

The Six Core Principles of eCommerce Growth with Kunle Campbell, host of 2x eCommerce Podcast

The Six Core Principles of eCommerce Growth with Kunle Campbell, host of 2x eCommerce Podcast

Kunle Campbell is the host of the 2X eCommerce Podcast, and co-founder of Octillion, a consolidator of ‘clean’ FMCG/CPG brands. And now he’s the author of a brand new book:‘E-Commerce Growth Strategy:...

28 Elo 202329min

What it takes to hit $15 million with Peter Mann from Oransi

What it takes to hit $15 million with Peter Mann from Oransi

Peter Mann is the CEO at Oransi, an Electric motor technology company with a sustainable and clean energy mission. They sell HEPA Air Purifiers via their Shopify site to both B2C and B2B consumers. Fo...

21 Elo 202324min

How should you be using AI today? Our 10 guests share their best tips

How should you be using AI today? Our 10 guests share their best tips

Welcome to one of our famous expert mash-up episodes! We have ten brilliant guests sharing their key insights from the exciting world of generative AI and how it is revolutionising the eCommerce lands...

14 Elo 202333min

Reaching €1,000,000 Sales by year 2 with Moyu's Roel Schatorjé

Reaching €1,000,000 Sales by year 2 with Moyu's Roel Schatorjé

Roel Schatorjé, Founder of MOYU, is a company that sells unique products, specifically erasable stone paper notebooks, designed to reduce single-use paper and reforest the planet.Despite initial scept...

7 Elo 202328min

Bump: Educating your Customers is key to Sales Growth

Bump: Educating your Customers is key to Sales Growth

In these ‘Bump’ mini episodes I’ll be selecting my favourite moments from previous episodes. This time it's Lucie Harrild from comhla episode 449.In this clip, Lucie unpacks how and why educating her ...

5 Elo 20233min

Balance the Physical and Digital in Sustainable Fashion Lucie Harrild from comhla

Balance the Physical and Digital in Sustainable Fashion Lucie Harrild from comhla

Lucie Harrild is the founder of comhla, a one-stop shop for sustainable fashion built on Shopify. Lucie shares the initial challenges of pitching her idea without a visual representation and how she d...

31 Heinä 202333min

Suosittua kategoriassa Liike-elämä ja talous

sijotuskasti
mimmit-sijoittaa
rss-rahapodi
psykopodiaa-podcast
rss-sisalto-kuntoon
ostan-asuntoja-podcast
rss-rahamania
rss-lahtijat
rss-sami-miettinen-neuvottelija
rss-startup-ministerio
hyva-paha-johtaminen
lakicast
rss-seuraava-potilas
herrasmieshakkerit
leadcast
rahapuhetta
sijoituspodi
rss-porssipuhetta
rss-bisnesta-bebeja
rss-viisas-raha-podi