eCommerce Meets High Street: How Wardrobe at The Cross Wins with Personalization and Trust, with Hilary Large

eCommerce Meets High Street: How Wardrobe at The Cross Wins with Personalization and Trust, with Hilary Large

Hilary Large is the owner at Wardrobe at The Cross, a women’s fashion boutique. Launched in 2023, they sell via their physical high street store, and via their Shopify website and have already built to 100s of orders a week.

In this episode, Hilary shares how she’s blending the best of in-store service with online scale — from personally calling first-time customers to building a brand rooted in trust, experience, and genuine connection.

Hit PLAY to hear:

  • 💡 How Hilary Large built a women’s fashion brand that blends bricks and clicks — and why it works.
  • ☎️ The surprising reason she personally calls every first-time online customer (and what it does for retention).
  • 🛍️ How a small boutique competes with big brands by delivering luxury-level service.
  • 📦 The simple systems that keep her returns low and repeat purchases high.
  • 👗 Why having a physical store still matters — even in a digital-first world.
  • 🔑 The one thing Hilary refuses to give up as her business scales (and why it could change yours too).

Key timestamps to dive straight in:

[03:56] eCommerce Marketing Growth Journey

[08:19] "Brand Growth Through Retail Presence"

[12:46] Customer Trust Epiphany

[14:40] "Optimizing eCommerce Customer Support"

[18:56] "Protecting the Business's Foundation"

[20:14] Listen to Hilary’s Top Tips!

Full episode notes here: https://ecmp.info/574



--- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor

Advertising Inquiries: https://redcircle.com/brands

Privacy & Opt-Out: https://redcircle.com/privacy

Jaksot(621)

Getting to 50 order a month FAST on WooCommerce with Taste Tradition Direct's Ian Smith

Getting to 50 order a month FAST on WooCommerce with Taste Tradition Direct's Ian Smith

Ian Smith has recently partnered with the wholesale butchers Taste Tradition - to bring their outstanding products to the consumer. using a "get it wrong quickly" approach he's made the most of Christ...

25 Tammi 201629min

Experts View: The Key to eCommerce Success in 2016

Experts View: The Key to eCommerce Success in 2016

The Expert View you've been waiting for - just what is going to be the key to eCommerce success in 2016? Our experts do not dissappoint! Listen to this podcast to make sure you're set up for great suc...

18 Tammi 201621min

Experts View: The Marketing Method More People Should be using in 2016

Experts View: The Marketing Method More People Should be using in 2016

Each of our eCommerce experts makes the case for a marketing method they believe more of us should be using in 2016. There's a big range of topics here - with some great marketing ideas for all of us,...

11 Tammi 201620min

Experts View: The Most Interesting Thing in eCommerce in 2015

Experts View: The Most Interesting Thing in eCommerce in 2015

Our group of eCommerce experts outline what they each believe was the most interesting thing in eCommerce in 2015 - what do you think? do you agree? or not? either way these will spark some ideas of h...

4 Tammi 201623min

2015 Highlights Show: Content Marketing and Social Media

2015 Highlights Show: Content Marketing and Social Media

Chloe guides you through the best advice of our 2015 podcast guests. In this episode we look at how content marketing and social media can be used to drive sales. This episode is a mix of stories, cas...

28 Joulu 201521min

2015 Highlights Show: New Customer Acquisition, Repeat Customers, and Customer Service

2015 Highlights Show: New Customer Acquisition, Repeat Customers, and Customer Service

Chloe guides you through the best advice of our 2015 podcast guests. In this episode we look at ways to acquire new customers, how increase repeat purchase rates, and the part customer service plays i...

21 Joulu 201530min

Goodbye Crutches' Tom Schwab discusses how he used content to get 70k visitors a month

Goodbye Crutches' Tom Schwab discusses how he used content to get 70k visitors a month

Tom Schwab is a master of content marketing. He's used it to switch his eCommerce business from 3,000 paid visitors to 70,000 organic visitors per month. Listen to the podcast to find out how he uses ...

14 Joulu 201535min

Beard Brand's Eric Bandholz on growing to a 7-figure turnover since 2013.

Beard Brand's Eric Bandholz on growing to a 7-figure turnover since 2013.

"if it's not a core efficiency, then outsource it" - Eric chats with Chloe about how he's grown Beard Brand into an international brand, the vision that underpins all they do, and the power of the sep...

7 Joulu 201529min

Suosittua kategoriassa Liike-elämä ja talous

sijotuskasti
psykopodiaa-podcast
rss-rahapodi
mimmit-sijoittaa
ostan-asuntoja-podcast
rss-rahamania
rss-sisalto-kuntoon
rahapuhetta
sijoituspodi
herrasmieshakkerit
rss-laakispodi
rss-bisnesta-bebeja
rss-karon-grilli
rss-draivi
rss-sami-miettinen-neuvottelija
rss-lahtijat
rss-seuraava-potilas
rss-paasipodi
rss-tyoelamasta-podcast
rss-myynnin-mehustamo