Easy Prey15 Helmi 2023

Top 10 Amazon Scams with Abigail Bishop

Scammers are creatively trying to deceive and manipulate Amazon customers by getting them to do activities outside the Amazon ecosystem through texts, emails, and phone calls. Hopefully by looking at how the top scams are implemented, we can create more awareness and prevent loss.

Today's guest is Abigail Bishop. Abigail is the Head of External Relations for Scam Prevention at Amazon, where she leads the organization's outreach work to protect customers from falling victim to scams globally.

Show Notes:

[0:56] - Abigail shares her background and what she does at Amazon as the Head of External Relations for Scam Prevention.
[2:46] - Her background was originally in Public Affairs so her path to her current role in scam prevention is non-traditional.
[3:50] - There are over 12,000 employees behind the scenes at Amazon that work on scam prevention.
[5:32] - Working across borders to find perpetrators is extremely difficult and sometimes impossible.
[6:32] - Over 50% of the scams reported to Abigail's team are order confirmation scams.
[7:41] - Gift card scams continue to be common. Amazon will never ask you for payment in gift cards.
[9:04] - Amazon will never ask you to install an app or allow them to access your computer.
[10:30] - Verify any purchases on your Amazon account and report any malicious communication to Amazon's message center.
[12:46] - If you are ever contacted about Amazon for any reason, they will be able to verify all information and you can cross verify it on your account.
[14:20] - You can always reach out to Amazon's report a scam to verify any interaction you've had.
[15:45] - Amazon is driven to protecting all Amazon users.
[16:48] - Amazon Scam Prevention also sends out emails and information to help educate consumers on best practices.
[18:01] - Abigail describes some of the steps that they have taken at Amazon to offer customers validation that any contact from them is legitimate.
[19:05] - In 2022, over 20,000 phishing sites were found and shut down as well as over 10,000 phishing phone numbers.
[24:01] - Current events play a role in when and how scammers approach their attacks.
[25:21] - Because of the size and popularity of Amazon, they have the opportunity to act swiftly and cooperatively with other entities.
[28:13] - Abigail shares what Amazon has been able to develop in cooperation with BBB and other corporations publicly.
[30:30] - Amazon does have processes in place to help mitigate damage or prevent entirely data breaches.
[32:41] - The scam reporting feature on Amazon is new within the last year. They rely heavily on consumers reporting for them to be able to track scams.
[35:10] - Because of the volume of scam attempts, especially through text and email, many consumers don't have time or desire to report every single one and would rather delete and ignore.
[37:17] - What scams should be reported or prioritized to report?
[39:14] - Always check your account directly on Amazon.

Thanks for joining us on Easy Prey. Be sure to subscribe to our podcast on iTunes and leave a nice review.

Links and Resources:

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(329)

Job Recruiter Scams

Job hunting is hard enough without having to stop and ask whether the recruiter in your inbox is even real. My guest today, Jay Jones, ran into that problem firsthand after being laid off in December ...

24 Kesä 35min

Bail Bonds Scams

Getting a call that someone you love has been arrested is scary enough. Getting that call from someone who sounds official, knows just enough to seem credible, and says you have to send money right aw...

17 Kesä 36min

Confessions of a Fraudster

Technology keeps changing, but many of the most effective scams still come down to something very human: trust. My guest today is Tony Sales, co-founder of We Fight Fincrime and Underworld TV. Tony ha...

10 Kesä 54min

Personal Safety

Scams and safety threats don't always announce themselves. Sometimes they start quietly, with a moment of distraction, a strange feeling you ignore, or a situation that shifts just enough to test whet...

3 Kesä 43min

Data For Sale

Everyday conveniences ask for tiny pieces of information all the time like a phone number at checkout, a zip code at the register, an email address for a receipt, or a loyalty account for a small disc...

27 Touko 43min

Exploiting Psychology

Scams are often explained as a failure of judgment, but the truth is far more human. People are not fooled because they are foolish. They are manipulated at the exact moment emotion overrides logic, w...

20 Touko 45min

Investment Traps

Investment losses can be confusing because they do not always tell the whole story. Sometimes money is lost because the market has changed. Other times, an investor was sold something they did not und...

13 Touko 47min

Elder Exploitation

Aging parents often rely on the people closest to them for help, but what happens when that help becomes a way to take control? For Charles Wallace, the warning signs started small. His mother's fridg...

6 Touko 39min