From Captive to Competitive: Redefining Global Business Services
In this episode of SSO Next, host Heather King speaks with Turan Sahin, CEO of Allianz Services, about his journey building one of the world's leading Global Business Services (GBS) organizations from...
25 Maalis 32min
The AI-Driven C-Suite
In this episode of SSO Next, hosted by Sally Fletcher, Global Managing Editor at SSON, we continue the conversation on one of today's most pressing leadership topics: AI in the enterprise. This episod...
15 Joulu 202521min
The Great AI Debate: Point vs. Platform, Buy vs. Build
AI is something that is truly transforming global business services, in particular Agentic AI, and there is an incredible amount of discussion around the right and wrong way to use it and implement it...
10 Marras 202544min
Why Friction Data May Be Blocking Your AI Transformation
2025 is an era of transformation for Global Business Services. Whether it's operating model transformation, process transformation, or digital transformation, expectations are high. We expect these in...
24 Kesä 202531min
Exploring GBS Careers: Part Two
This episode is the 2nd in our careers focused series, recorded on-site at Shared Services & Outsourcing Week America, SSON's largest event. The event bought together over 1100 participants, 100 exhib...
29 Huhti 202519min
Exploring GBS Careers: Part One
Last month I was lucky enough to go to Shared Services & Outsourcing Week America, SSON's largest event attracting over 1100 participants, 100 exhibitors and 200 thought leaders. I took the opportunit...
14 Huhti 202516min
Taking Your Organization from Cost to Profit Center in 2025
The shared services model has typically been one of cost-savings, with organizations saving millions of dollars by offshoring work to low-cost locations. However, as the model has become more mature, ...
4 Helmi 202516min
