The Ops Perspective: How CX Observability Solves the Hidden Pains IT Leaders Face Daily - Operata
CX Today14 Tammi

The Ops Perspective: How CX Observability Solves the Hidden Pains IT Leaders Face Daily - Operata

Modern contact centres have become fragile ecosystems—cloud platforms, Voice AI, IVRs, CRMs, and third-party APIs all owned by different teams and vendors. When something breaks, customers feel it immediately, but no one has a single end-to-end view of what's actually happening. The result? Blind spots, finger-pointing, and resolution times that damage both revenue and reputation. In this conversation, CX Evangelist Luke Jamieson from Operata breaks down how CX Observability transforms the da...

Jaksot(361)

RingCentral Shares All on RingCX Early Successes, Latest Innovations, & Roadmap

RingCentral Shares All on RingCX Early Successes, Latest Innovations, & Roadmap

After years of circling the CCaaS space, RingCentral is carving out a position with RingCX, a platform aimed at simplifying contact center deployments without cutting core capabilities. In this CX Tod...

26 Kesä 202524min

80% of Tech Specialists Make These Common Mistakes that Make Them Regret their CCaaS Decision

80% of Tech Specialists Make These Common Mistakes that Make Them Regret their CCaaS Decision

CCaaS solutions promise efficiency and scalability, but many tech specialists unknowingly make a few common but critical mistakes that lead to costly regrets. In this episode, CX Today's Floyd March h...

19 Kesä 202517min

Customer Contact Week 2025: A Preview of the World's Largest Contact Center Event

Customer Contact Week 2025: A Preview of the World's Largest Contact Center Event

Watch on YouTube. CX Today's Charlie Mitchell hosts Mario Matulich, President of the Customer Management Practice. Matulich discusses what to expect from the upcoming Customer Contact Week 2025 event ...

2 Kesä 202511min

Why Does Traditional CCaaS Pricing Need to Evolve?

Why Does Traditional CCaaS Pricing Need to Evolve?

CX Today's Charlie Mitchell hosts a conversation about the different CCaaS pricing models available to contact centers. To weigh up the pros and cons of each, he's joined by: Zeus Kerravala, Principal...

29 Touko 202514min

ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX

ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX

In this CX Today interview, Deputy Editor Rhys Fisher sits down with Jennifer Sutcliffe, Vice President of Operations and Control at ComputerTalk, for an in-depth discussion on data protection and com...

15 Touko 20258min

Cyber Acoustics Declares War on Outdated Headsets with Agent Assist

Cyber Acoustics Declares War on Outdated Headsets with Agent Assist

A new era for contact center training and live support – minus the analog mess. In this CX Today exclusive, Deputy Editor Rhys Fisher sits down with Thor Mitskog, CEO of Cyber Acoustics, to explore ho...

13 Touko 202524min

XCally’s Bold Take on Contact Center Evolution: AI, Automation & the Future of CX

XCally’s Bold Take on Contact Center Evolution: AI, Automation & the Future of CX

From omnichannel excellence to AI-driven automation, XCally’s Sales Director Marco Pasculli breaks down the next big shifts in customer experience. In this episode, Rhys Fisher, Deputy Editor at CX...

25 Huhti 202519min

Past Lessons, Future Focus: Navigating the AI Revolution with Content Guru

Past Lessons, Future Focus: Navigating the AI Revolution with Content Guru

Is AI Overhyped... or the Future of EVERYTHING? Join Susie Harrison from CX Today as she delves into the AI revolution with Sean Taylor, Global CEO of Content Guru. They discuss past predictions, fu...

22 Huhti 202519min