The Ops Perspective: How CX Observability Solves the Hidden Pains IT Leaders Face Daily - Operata
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The Ops Perspective: How CX Observability Solves the Hidden Pains IT Leaders Face Daily - Operata

Modern contact centres have become fragile ecosystems—cloud platforms, Voice AI, IVRs, CRMs, and third-party APIs all owned by different teams and vendors. When something breaks, customers feel it immediately, but no one has a single end-to-end view of what's actually happening. The result? Blind spots, finger-pointing, and resolution times that damage both revenue and reputation. In this conversation, CX Evangelist Luke Jamieson from Operata breaks down how CX Observability transforms the da...

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The Latest BIG News from AWS, RingCentral, and Salesforce

The Latest BIG News from AWS, RingCentral, and Salesforce

CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five prominent CX analysts to dissect the latest stories from the space - including new...

19 Joulu 202232min

CX Predictions 2023 - Metaverse or Metacurse?

CX Predictions 2023 - Metaverse or Metacurse?

Rob Scott from CX Today hosts Genefa Murphy, CMO, Five9 and Clare Muscutt, Founder & CEO, Women in CX and together they share their CX predictions for the year ahead! Watch the video to reveal their 2...

9 Joulu 202224min

Puzzel’s Latest Customer Service Packages

Puzzel’s Latest Customer Service Packages

CX Today's Charlie Mitchell hosts Alberta Bosco, Product Marketing Director at Puzzel. In this session, we explore the latest CCaaS innovations from Puzzel, discussing: How Puzzel packages its CCaaS s...

21 Marras 202211min

The State of CX: More Investment, But Delivery Challenges Remain

The State of CX: More Investment, But Delivery Challenges Remain

CX Today's Charlie Mitchell hosts Frank Sherlock, VP International at CallMiner. In this session, we consider the current state of CX, discussing: Key takeaways from CallMiner's latest CX researchThe ...

9 Marras 202215min

Zoom Discusses Its New Virtual Agent, IQ Additions, and More

Zoom Discusses Its New Virtual Agent, IQ Additions, and More

CX Today's Charlie Mitchell hosts Ben Neo, Head of Enterprise Sales EMEA at Zoom Phone. In this session, we delve into some of the biggest announcements from Zoomtopia 2022, discussing: The launch of ...

8 Marras 202212min

Cut Contact Center Costs and Improve CX with AI

Cut Contact Center Costs and Improve CX with AI

CX Today's Charlie Mitchell hosts Alain Mowad, Director of Product Marketing at Talkdesk. In this session, we consider how contact centers can cut costs without sacrificing CX, discussing: How to lowe...

31 Loka 202214min

First Impressions of the New Salesforce and Google CCaaS Platforms

First Impressions of the New Salesforce and Google CCaaS Platforms

CX Today's Charlie Mitchell hosts Zeus Kerravala, Founder and Principal Analyst at ZK Research. In this session, we discuss the entrance of Salesforce and Google in the CCaaS space, considering: Who i...

31 Loka 202216min

BISSELL Transforms CX Strategy with Five9

BISSELL Transforms CX Strategy with Five9

CX Today's David Dungay hosts Joe Lochinski, Service Automation & Analytics Manager, BISSELL. In this session, we discuss the following: Biggest CX challenges faced by BISSELLHow Five9's portfolio cre...

24 Loka 202211min